Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely and efficient manner Monitor and response quickly and efficiently to customer issues via phone, email, and computer chat Provide customer assistanceand communicate any pending or unresolved issues to direct report each day Document all customer interactions in the ticketing system Run diagnostics to resolve customer reported issues Escalate issues to the next Tier based on level of difficulty Install, make changes, an
Note: Only Arizona residents will be considered Job Summary: Evaluates and tests new or modified software programs to verify that programs function according to user requirements and conform to established standards and guidelines. Writes, revises, and verifies quality standards and test procedures to attain quality of software efficiency and functionality. Serves as the initial client support resource for all support issues referred to the development team(s). Essential Functions: Tests compute
CompuGain is an Information Technology and Business Consulting firm providing project-based solutions, software solutions and professional staffing services. -"Those authorized to work in the United States are encouraged to apply. We are unable to sponsor at this time.Job Tittle: Workload Automation Mainframe Analyst Location: REMOTE Duration: Long Term Contract Workload Automation and Mainframe Operator - Familiarity with IBM, 2200, A-Series Mainframes. Expertise in using Workload Automation to
This position will focus on delivering projects in the field of platform technologies including data center rationalizing (DCR) studies/opportunity assessments, server/storage/data center consolidation business case and assessments. Key Responsibilities may include: The position will require strong client facing skills and consulting experience. The candidate will operate in both a functional Project manager capacity for existing/ongoing data center rationalization projects, and as engineering s
