Cloud Contact Center Architect Jobs

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Sr Contact Center Architect

Apex Systems

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Doral, Florida, USA

Full-time

Job#: 2031057 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. Position: Senior Contact Center Architect Location: Miami, FL Duration : Permanent/Direct-Hire Rate Range : $83k-$128k with bonus potential Job Description: The Senior Contact Center Voice Solutions Architect is a highly knowledge
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Posted 2 hours ago

Cloud Contact Center Architect

PeopleNTech

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Remote

Full-time

Role: Cloud Contact Center Architect Location: Remote Max Rate: $140K FTE Only Responsibilities: Architectural Design: Design and develop scalable Amazon Connect, Five9 or similar contact center solutions tailored to specific business needs, considering migration strategies and integration with Salesforce Service Cloud Voice.Migration Expertise: Lead and execute migration projects, assessing current contact center environments, devising migration strategies, and executing smooth transitions to A
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Posted 27 days ago

Cloud Contact Center Architect

PeopleNTech

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Remote

Full-time, Third Party

Job Role: Cloud Contact Center Architect Location: Remote Job Type: Full-time Only Interview: Webcam Responsibilities: Architectural Design: Design and develop scalable Amazon Connect, Five9 or similar contact center solutions tailored to specific business needs, considering migration strategies and integration with Salesforce Service Cloud Voice.Migration Expertise: Lead and execute migration projects, assessing current contact center environments, devising migration strategies, and executing s
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Posted 27 days ago

Cloud Contact Center Architect

Nityo Infotech Corporation

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Remote

Full-time, Third Party

Responsibilities: Architectural Design: Design and develop scalable Amazon Connect, Five9 or similar contact center solutions tailored to specific business needs, considering migration strategies and integration with Salesforce Service Cloud Voice.Migration Expertise: Lead and execute migration projects, assessing current contact center environments, devising migration strategies, and executing smooth transitions to Amazon Connect, Five9 or similar contact center.Salesforce Integration: Collabor
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Posted 26 days ago | Updated 5 days ago

Senior Contact Center Voice Solutions Architect

INSPYR Solutions

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Miami, Florida, USA

Full-time

Title: Senior Contact Center Voice Solutions Architect Location: Miami, FL (Hybrid) Duration: Direct Hire Compensation:$100,000-$128,000 Work Requirements: , Holders or Authorized to Work in the U.S. The Senior Contact Center Voice Solutions Architect is a highly knowledgeable member of a team responsible for developing IT service solutions and standards that meet or exceed business performance expectations. The position is responsible for creating detailed solution designs and documentation tha
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Posted 5 hours ago | Updated moments ago

Contact Center Workforce Management Specialist with Alvaria or Verint Products

Vbeyond Corporation

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Charlotte, North Carolina, USA

Full-time

Job Title: Contact Center Workforce Management Specialist Job location: Charlotte, NC Experience Required : Alvaria or Verint Products Key Responsibilities: Implement and manage Contact Center ACD Workforce Management Reporting Systems. Provide product support and issue resolution, including prevention planning. Collaborate with cross-functional teams on project and platform implementations. Administer SQL databases, Verint, Oracle, Alvaria systems, and Windows Server. Develop and maintain c
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Posted 5 days ago | Updated 6 hours ago

Hiring! Contact Center Sr. Solution Architect ay Houston, TX ( On-Site)

PropelSys Technologies LLC.

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Houston, Texas, USA

Full-time, Contract, Third Party

C2C/W2/FTE will work. Houston, TX (On-site) JOB DETAILS JD for Voice Management: Minimum of 9 years of related IP telephony design / implementation experience in the following: Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact Center Express (UCCX), Cisco Unified Communications Manager Express, Video, Voice Gateways / Routers / Switches 2) Minimum of 9 years' experience in Unified Communications and collaboration concepts, products & technologies
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Posted 8 hours ago

Senior Engineer, AI - Contact Center Technologies

Waste Management National Services, Inc

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Houston, Texas, USA

Full-time

JOB DESCRIPTION As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves near
Posted 7 days ago | Updated 10 hours ago

Senior Operations Contact Center Engineer

TEKsystems c/o Allegis Group

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Plano, Texas, USA

Full-time

The Opportunity: As a Expert Operations Contact Center Engineer, you will be part of the Enterprise Contact Center Operations teams responsible for ensuring the smooth operation, optimization, and overall health of the Genesys Contact Center CX platform. Your responsibilities will include troubleshooting CRM platform integrations, analytic applications, and collaborating with team members to uphold the platform's effectiveness in meeting our needs and continues business operations. You will enga
Posted 3 days ago | Updated 10 hours ago

Call Center SME/Architect

Ameriinfo Vets

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Remote

Contract

Call Center Subject Matter Expert General Job Description: Designs, develops, programs, installs, implements, conducts research, and/or maintains internal data processing computer systems. Analyzes internal or external customers' needs, and determines equipment and software requirements for solutions to problems by means of automated systems; develops customized solutions to customer/user problems. Establishes system parameters and formats; ensures hardware/software compatibility; and coordinate
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Posted 22 days ago

Contact Center Transformation Workforce Management Analyst - Forecasting and Scheduling Support (Senior Business Execution Consultant)

Wells Fargo

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St. Louis Park, Minnesota, USA

Full-time

About this role: Wells Fargo is seeking a Contact Center Transformation Workforce Management Analyst - Forecasting and Scheduling Support (Senior Business Execution Consultant) within our Contact Center product teams. Role is required to support ongoing product management functions across legacy and CCaaS environments. This role will support the Workforce Management product area to facilitate product delivery and ensure product adoption by assisting LOBs with forecasting and scheduling migrati
Posted 7 days ago | Updated 8 hours ago

Senior Engineer - Contact Center Technologies

Waste Management National Services, Inc

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Houston, Texas, USA

Full-time

JOB DESCRIPTION As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves near
Posted 7 days ago | Updated 10 hours ago

Contact Center Transformation Workforce Optimization Administration Coordinator (Senior Business Execution Consultant)

Wells Fargo

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St. Louis Park, Minnesota, USA

Full-time

About this role: Wells Fargo is seeking a Contact Center Transformation Workforce Optimization Administration Coordinator (Senior Business Execution Consultant) within our Contact Center product teams. Role is required to support ongoing product management functions across our new CCaaS environments. This role will support both the overall Workforce Optimization product management activities including, but not limited to, administration and configuration support of the Verint WEM solution and
Posted 7 days ago | Updated 8 hours ago

Senior Project Manager, Contact Center

Presidio

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US

Full-time

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen. WHY YOU SHOUL
Posted 34 days ago | Updated 11 hours ago

Contact Center Solution Architect

Sky Consulting Inc

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Tualatin, Oregon, USA

Contract

This is a W2 contract, Hourly rate with Medical+ Dental + Vision benefit. No Sponsorship is available now or in the future. (No C2C or 3rd party sales recruiter enquiries) Title: Senior Solutions Architect Location: Tualatin, OR Duration: 6 month contract . HYBRID- Work Hours: 40 hours. Local for now This position has the opportunity for an extension or FTE. Overview: Certification Requirements (Any Preferences): Cisco Certified Solutions Architect, AWS Certified Solutions Architect, Genesy
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Posted 29 days ago | Updated 6 days ago

Amazon Contact Center, Sales/PreSales Executive

Technogen, Inc.

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Remote

Full-time, Contract

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. Job Title: Amazon Contact Center, Sales/PreSales Executive Location
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Posted 5 days ago | Updated 1 hour ago

Contact Center & Customer Experience Strategy and Service Operations Manager with Financial Experience

Vbeyond Corporation

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Georgia, USA

Full-time

Job Title: Contact Center & Customer Experience Strategy and Service Operations Manager with Financial Experience Position location: NYC / Atlanta, GA/ Chicago, IL (Onsite) Type of Hire: Full-Time Permanent Job Description: We are looking for a Customer Experience Strategy and Service Operations Manager who will help drive service operations work initially with a focus on Contact Center Transformation. The ideal candidate must have a passion for customer and employee experience and be able to
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Posted 5 days ago | Updated 6 hours ago

Contact Center Engineer w/ Nice CXone Or Five9

i-Connectresources, Inc.

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Columbus, Ohio, USA

Full-time

Hello All, Looking for strong resource on CCE - Contact Center Engineer with NiceOne Or Five 9 experience Strong UC background preferred.
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Posted 22 days ago

Cisco Unified Contact Center Environment (UCCE) Engineer

Arch Systems, LLC

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Atlanta, Georgia, USA

Full-time, Third Party

This position will serve as a Sr. Computer Systems Engineering support of the IRS Contact Center Environment. The ideal candidate will exhibit operational support proficiencies and experience in a large multi-channel contact center environment. The candidate will also provide proactive monitoring support for the IRS Contact Center technologies. The ideal candidate will also exhibit troubleshooting skills in a large contact center environment. The candidate must have excellent written and oral co
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Posted 7 days ago

Project Manager - Contact Center

U.S. Bank

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Milwaukee, Wisconsin, USA

Full-time

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and di
Posted 7 days ago | Updated 7 hours ago