Implementation Consultant

Overview

Remote
USD 58,285.00 - 76,691.00 per year
Full Time

Skills

Records management
Data collection
MASS
Taxes
Billing
Collections
Public sector
Professional services
Design
Educate
Data entry
System administration
Business model
Specification
Software design
Forms
Interfaces
Data mapping
Training
Data
Quality assurance
Product QA
Testing
Management
IMPACT
Budget
Customer facing
Documentation
Presentations
Knowledge transfer
Communication
Microsoft Office
Problem solving
Analytical skill
Finance
Recruiting
EXT

Job Details

Records Management Solutions manages land and official records in a county office. The solution provides land recording functions such as imaging, indexing, redaction, receipting, and search and retrieval.

Work with our technology-driven solutions for property assessment and tax software and mass appraisal services. From data collection to computer-assisted mass appraisal to tax billing and collections, you can help develop property and recording solutions for the public sector.

Location

Remote | Lakewood, Colorado

Travel

25-50%

Responsibilities

  • Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
  • Design and conduct knowledge transfer sessions on site or through webinars.
  • Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
  • Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
  • May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client's needs.
  • May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.
  • May consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
  • May create custom reports or customize existing reports to satisfy client requirements.
  • Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve.
  • Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
  • May assist QA staff with product testing or modification testing as required.
  • Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Create both client-facing and internal documentation such as "quick tips" and "how tos".
  • Act as liaison between the client and company's technical staff including conveying technical information so that non-technical individuals can understand.
  • May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
  • Extensive travels to client sites.
  • Perform other duties as assigned.


Qualifications

  • Bachelor's degree, or comparable work experience.
  • Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
  • Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
  • Exceptional presentation and knowledge transfer skills.
  • Excellent interpersonal and communication skills.
  • Familiarity and ease with computer systems and Microsoft Office products.
  • Strong problem solving and analytical skills.
  • Ability to travel extensively.
  • Valid driver's license.


State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $58,285 - $76,691 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .

Apply Online

Requisition Number:2024-5399

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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