Overview
Remote
$20 - $30
Contract - W2
Contract - 12 Month(s)
Skills
Debt
Credit
Fiserv
Vision+
Job Details
MUST HAVE:
The ability to perform Root Cause Analysis will be critical to review an issue, determine if root cause is accurate and if the customer impact has been resolved before starting the remediation.
Responsibilities:
Research and understand the requirements for accurate bureau reporting while balancing the systemic nuances within multiple Systems of Record (SOR).
This role is responsible for assisting Functional Remediation Specialists with the following critical knowledge:
Understanding and application of guidance from the Credit Reporting Resource Guide
How accounts flow from account# to account# within the lifecycle from acquisition tend of life
Find, read, and understand the fields and data in our SOR and data warehouses, particularly the fields used to create bureau reporting
Assist in identifying accounts in scope for bureau remediation concerns
Perform pre-and-post remediation validation
Perform Root Cause Analysis (RCA) to:
Determine if accounts are still systemically reporting
Determine why accounts may not have been updated as expected
Determine how and when to update the systems for accuracy in reporting
Determine when a flat file is needed and how to send a flat file to the bureaus
Review rejected accounts from remediations and determine if additional actions are necessary
Create Audit-ready documentation for all steps along the way
Create and update job aids updated for newly identified process nuances or process changes as applicable
Qualifications:
3+ years strong working knowledge of the Fiserv, Vision+ and/or DM (Debt Manager - recovery/collections) system
5+ years previous work in credit bureau disputes
Skills that are a plus but not a requirement include:
Cross functional background
Previous work in fraud
Knowledge of ACQA system
Knowledge of Fiserv Query tool (ODS)
Root Cause Analysis skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.