ServiceNow Software Engineer

Overview

Remote
$100 - $102
Contract - W2
Contract - 3 Month(s)

Skills

ServiceNow
Digital Product Release
Scrum
Business Analysis
CSDM version 4
ServiceNow Architecture
ServiceNow ITSM
ServiceNow Digital Product Release
ITIL Certification

Job Details

Encore Talent Solutions is seeking a ServiceNow Implementor for an end client requirement.

Location: Remote

Duration: 3-4 months

Description We are seeking a skilled ServiceNow expert to lead the implementation of ServiceNow Digital Product Release (DPR). The candidate must have implemetation experience with DPR. The ideal candidate will also have strong skills in ServiceNow architecture, release process design, business analysis, and ServiceNow administration and development. Development work is not required for this, but we would like the contractor to be skilled in development so that they can make development assignments to the clients development team and train them on DPR.

Key Responsibilities:

  • Architectural Design/Review: Design and review the DPR architecture to ensure it meets business needs and aligns with best practices
  • Business Process Consulting: Provide expert advice on business processes to optimize the implementation of ServiceNow DPR.
  • Business Analysis/Requirements Gathering: Gather and analyze business requirements to ensure the solution meets the needs of stakeholders.
  • Development Work: Assist with development tasks, including assigning and guiding application development tasks as needed.
  • Strategic Planning: Develop and produce process and DPR process roadmaps and assist with initial rollout and a path towards increased process maturity in the future
  • Ad-hoc Administrative Assistance: Provide administrative support as needed to ensure the success of the implementation.
  • Training: Conduct training sessions to ensure the clients ServiceNow admin and release team are proficient with the new system.

Initial Focus Areas:

  • Technical Support: Provide technical leadership for the implementation of Digital Product Release, focusing on:
  • Implementing DPR
  • Configuring DPR
  • Setting up products
  • Setting up reporting
  • Governance policy creation
  • Maintaining out-of-the-box functionality as much as possible while customizing to meet clients specific requirements where necessary

Specific Guidance Needed:

  • Product Creation: Offer guidance on the creation of products and their role within the CSDM v4 (or version 5) ecosystem.
  • Policy and Template Creation: Assist in the creation of policies and templates.
  • Integration Opportunities: Provide insights on integration opportunities and help prioritize them based on best practices from other clients.
  • DPR and Change Management: Advise on how DPR and Change Management can work together, including any necessary adjustments.

Qualifications:

  • Proven experience with ServiceNow implementation, particularly Digital Product Release.
  • Strong background in business process consulting, architectural design, and business analysis.
  • Proficiency in development work, including custom applications.
  • Excellent strategic planning skills with the ability to produce detailed roadmaps.
  • Experience in platform management and providing technical support.
  • Strong communication and training skills.
  • Ability to work on an Agile team and follow Agile methodologies

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.