Overview
On Site
Compensation information provided in the description
Full Time
Skills
Technical Support
Cyber Security
Visualization
Integration Testing
Process Improvement
Computer Science
Software Installation
Laptop
Tablet
Printers
Microsoft Office
Management
Firewall
Active Directory
Manufacturing
SAP
CheckPoint
Microsoft
Microsoft Power BI
Microsoft Excel
Cisco
Computer Networking
TCP/IP
CAT5
Electrical Wiring
Virtual Private Network
Routers
Computer Hardware
Network
Communication
Conflict Resolution
Problem Solving
Customer Support
Customer Service
Screenwriting
JavaScript
DOS
Batch File
Windows PowerShell
VBScript
Python
Database
Oracle
Snow Flake Schema
SQL
Microsoft Certified Professional
Dell
A+
Application Development
IT Service Management
ITIL
Incident Management
Change Management
Problem Management
Taxes
Life Insurance
Partnership
Collaboration
Law
Job Details
Description
The Factory IT Support Analyst Role provides a unique opportunity to support a multitude of initiatives for site-based manufacturing systems and applications. This role provides on-site factory, application and data support for the Denison, TX facility. The primary function of the role is to provide 1st line Factory/Facility systems & infrastructure support while being the liaison between the facility and additional IT groups. Additional opportunities will range from Cybersecurity, Application Development, Data transformation and visualization.
Job Duties / Responsibilities include:
Working directly on technical problem identification and resolution
Working independently or as part of a team on complex infrastructure technology components that may be used by one or more applications or systems
Working independently or as part of a team on complex projects that may span multiple infrastructure components
Participating in integrated testing and acceptance of infrastructure components
Working with vendors on the integration of purchased systems and/or infrastructure solutions
Working with vendors to troubleshoot/upgrade/patch purchased solutions to resolve critical issues and/or remediate security gaps
Designing and implementing processes, or process improvements, to aid in development and support
Required Qualifications:
Candidate must have a Computer Science or Manufacturing degree, or 2 years IT factory-facing experience
1 - 2 years demonstrated experience working in a manufacturing environment
Candidate should have strong communication skills and be able to provide a positive customer support experience
Candidate must demonstrate strong teamworking skills and an ability to forge relationships with key IT organizations and suppliers to achieve success in delivering IT Solutions or resolution to issues
Ability to work independently and manage one's time
Strong Problem Solving / Troubleshooting skills including a base understanding of PC configurations, images and software installation practices across a variety of devices
Must be able to configure and troubleshoot issues regarding desktops, laptops, tablets, and printers; Must understand Microsoft Office Suite and be able to Install/Configure applications
Working knowledge of Microsoft Active Directory managing related organizational structures
Ability to reset passwords, create accounts and manage groups
Basic understanding of networking skills and understand factory firewall topologies and architectures
Comfortable being on your feet and working in a manufacturing environment such as wearing appropriate safety equipment and learning how to navigate a manufacturing environment safely
Job requires extensive active movement throughout plant including but not limited to climbing stairs and steps, lifting of devices, and pushing and pulling of equipment
Sense of urgency to resolve key outages or production line down situations as well as occasional off-shift support activities when required
Availability to work off-shift when needed for systems changes or be on a call rotation to provide support should any systems be down on an evening or weekends
Skills
troubleshooting, customer service, Windows, Active directory
Top Skills Details
troubleshooting,customer service
Additional Skills & Qualifications
Top Candidates will also have:
1-3 years' experience with manufacturing applications (such as SAP, PINpoint or Lincoln Checkpoint/Weld Sequencer)
1-3 years' experience with Microsoft Applications (such as SharePoint, Power BI, PowerApps, Power Automate, Excel etc.)
Working knowledge of Cisco network hardware and software
General Networking skills, such as TCPIP settings on a PC, Cat5 Wiring, some knowledge of how VPN and Routers work; able to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when needed
Strong communication skills, be an innovative thinker, have strong problem-solving skills, work well in a team environment, and possess strong customer relationship and customer support skills
Strong customer service skills, mindset that if you don't know how to solve the problem, you'll find the right group/contact that will
Basic script writing skills such as JavaScript and DOS Batch files, PowerShell, VB Scripting, Python
Database experience with Oracle, Snowflake or SQL related systems
MCSE Certification, Dell PC Certification and / or A+ Certification
Application Development experience
Understand IT Service Management and ITIL based support processes (Incident Management, Change Management Problem management
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Denison,TX.
Application Deadline
This position is anticipated to close on Mar 6, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Factory IT Support Analyst Role provides a unique opportunity to support a multitude of initiatives for site-based manufacturing systems and applications. This role provides on-site factory, application and data support for the Denison, TX facility. The primary function of the role is to provide 1st line Factory/Facility systems & infrastructure support while being the liaison between the facility and additional IT groups. Additional opportunities will range from Cybersecurity, Application Development, Data transformation and visualization.
Job Duties / Responsibilities include:
Working directly on technical problem identification and resolution
Working independently or as part of a team on complex infrastructure technology components that may be used by one or more applications or systems
Working independently or as part of a team on complex projects that may span multiple infrastructure components
Participating in integrated testing and acceptance of infrastructure components
Working with vendors on the integration of purchased systems and/or infrastructure solutions
Working with vendors to troubleshoot/upgrade/patch purchased solutions to resolve critical issues and/or remediate security gaps
Designing and implementing processes, or process improvements, to aid in development and support
Required Qualifications:
Candidate must have a Computer Science or Manufacturing degree, or 2 years IT factory-facing experience
1 - 2 years demonstrated experience working in a manufacturing environment
Candidate should have strong communication skills and be able to provide a positive customer support experience
Candidate must demonstrate strong teamworking skills and an ability to forge relationships with key IT organizations and suppliers to achieve success in delivering IT Solutions or resolution to issues
Ability to work independently and manage one's time
Strong Problem Solving / Troubleshooting skills including a base understanding of PC configurations, images and software installation practices across a variety of devices
Must be able to configure and troubleshoot issues regarding desktops, laptops, tablets, and printers; Must understand Microsoft Office Suite and be able to Install/Configure applications
Working knowledge of Microsoft Active Directory managing related organizational structures
Ability to reset passwords, create accounts and manage groups
Basic understanding of networking skills and understand factory firewall topologies and architectures
Comfortable being on your feet and working in a manufacturing environment such as wearing appropriate safety equipment and learning how to navigate a manufacturing environment safely
Job requires extensive active movement throughout plant including but not limited to climbing stairs and steps, lifting of devices, and pushing and pulling of equipment
Sense of urgency to resolve key outages or production line down situations as well as occasional off-shift support activities when required
Availability to work off-shift when needed for systems changes or be on a call rotation to provide support should any systems be down on an evening or weekends
Skills
troubleshooting, customer service, Windows, Active directory
Top Skills Details
troubleshooting,customer service
Additional Skills & Qualifications
Top Candidates will also have:
1-3 years' experience with manufacturing applications (such as SAP, PINpoint or Lincoln Checkpoint/Weld Sequencer)
1-3 years' experience with Microsoft Applications (such as SharePoint, Power BI, PowerApps, Power Automate, Excel etc.)
Working knowledge of Cisco network hardware and software
General Networking skills, such as TCPIP settings on a PC, Cat5 Wiring, some knowledge of how VPN and Routers work; able to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when needed
Strong communication skills, be an innovative thinker, have strong problem-solving skills, work well in a team environment, and possess strong customer relationship and customer support skills
Strong customer service skills, mindset that if you don't know how to solve the problem, you'll find the right group/contact that will
Basic script writing skills such as JavaScript and DOS Batch files, PowerShell, VB Scripting, Python
Database experience with Oracle, Snowflake or SQL related systems
MCSE Certification, Dell PC Certification and / or A+ Certification
Application Development experience
Understand IT Service Management and ITIL based support processes (Incident Management, Change Management Problem management
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Denison,TX.
Application Deadline
This position is anticipated to close on Mar 6, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.