ServiceNow Technical Consultant - Source-to-Pay (S2P)

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 3 Month(s)

Skills

Source-to-Pay
S2P
ServiceNow
CSM
ITSM

Job Details

Please send your updated resume to vinothkumar.v@provintl. com

Job Title: ServiceNow Technical Consultant - Source-to-Pay (S2P)

Location: Remote

Duration: 3 to 6 Months Contract

Direct Client Need

Job Description

The Technical Consultant for Customer & Industry Workflows is a technical person responsible for guiding clients through the implementation of our Customer Service Management (CSM), Source-to-Pay (S2P), and Financial Services Operations (FSO) solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.

Key Responsibilities:

Project Delivery

  • Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
  • Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSO implementations.
  • Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
  • Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
  • Perform hands-on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities: Flow Designer, REST, JavaScript, HTML, CSS, SSO, mid-servers, and more.
  • Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
  • Mentor and guide developers and consultants on best practices in technical design and field service management workflows.

Pre-Sales Support

  • Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM/S2P/FSO.
  • Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in field service management.

Qualifications / Skills Required:

  • A minimum of 8 years in consulting, configuration, and implementation of complex customer-oriented technologies, with at least 2 years focused on enterprise architecture and technical roadmaps
  • Minimum 1 to 2 years hands on experience with source-to-pay is required.
  • Hands-on experience with customer service, source-to-pay, procure-to-pay, sales order management, or order to cash.
  • Proven track record in designing and implementing FSC/S2P/P2P/CPQ solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
  • Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in financial services operations and finance & procurement contexts.
  • Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within FSM environments. Experience with web technologies (XML, HTML, JavaScript, web services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
  • Any two CIS certifications are required along with CSA and CAD.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Prov International