Overview
On Site
USD 25.00 - 29.00 per hour
Full Time
Skills
Recruiting
Project management
Preventive maintenance
Performance management
BIOS
System imaging
Testing
Software deployment
Operations
Software Support
Customer support
Problem solving
Communication
A+
Help desk
Research
Documentation
Technical Support
Network
Mobile devices
Asset management
Computer hardware
Inventory
Storage
AV
Audiovisual
Training
Technical training
Laptop
Remote Support
Insurance
Management
Life insurance
Law
Privacy
Security clearance
LOS
Job Details
At Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Akkodis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.
Akkodis is seeking a Desktop Support Services for a contract role with a client located in Henderson, NV 89015 (Onsite)
Pay Rate : $25/hr. -$29/hr.
Location: Henderson, NV 89015
Work Schedule : Monday - Thursday 7:30 AM - 5:30 PM
Top 3-5 Technical Skills:
One year of experience in a combination of the following: computer hardware and software support, AV systems support, network resource administration, and customer support services
Excellent problem solving and communication skills
Strong knowledge of desktop hardware and software
A+ Certification
Prior experience in a helpdesk support role
Job Description:
Working with the Service Center division to support and facilitate Workstation (desktops and laptops) Refresh Project.
You will play a key role to make sure:
Workstations have the BIOS configured properly
Image workstation devices to City standards
Workstation devices are tested prior to deployment
Workstation devices are appropriately deployed on time to the required staff
Workstation devices are appropriately wiped and decommissioned
Primary Responsibilities include:
Using imaging software to deploy standard images
Testing endpoint configuration before and after deployment
Deploy endpoints onsite at many City locations
Make modifications to endpoint configuration as necessary
Providing helpdesk support relating to day-to-day operations and the Workstation Refresh Project
Assisting users with hardware and software issues
Troubleshooting and resolving technical problems
Collaborating with project stakeholders to communicate status, objectives, and timelines
Maintain accurate records of service requests, project status, and resolutions to issues
Required Skills and Experience
One year of experience in a combination of the following: computer hardware and software support, AV systems support, network resource administration, and customer support services
Excellent problem solving and communication skills
Ability to work well independently and as part of a team
Desired Skills and Experience
Strong knowledge of desktop hardware and software
A+ Certification
Prior experience in a helpdesk support role
Other Duties could include:
Responds to customer inquiries and service requests; manages employee computer accounts and access; resets passwords; research access rights and modifies employee access for multiple systems
Documents all service requests and resolutions to in service request system; takes note of trends and common problems; determines if issues are department-wide or unique to individual employee; provides information and technical support; analyzes, troubleshoots, and utilizes customized and commercial tools to resolve issues related to network connectivity, personal computer and mobile devices, hardware and software, and peripherals; works with vendors to resolve problems; escalates unresolved issues
Utilizes an asset management system to track hardware and software assets; accounts for items in stock, receipt of new equipment, back orders, and returns; issues equipment to departments and accepts returns; provides related inventory reports as needed; organizes and maintains the equipment storage area and ensures that it is secure
Coordinates projects, such as computer systems, AV systems, software, installations, and replacements with other technical staff and/or vendors
Provides training to non-technical employees and technical training and guidance to student assistants/interns
Deliverables
At the end of the Workstation Refresh Project, this will include a deliverable of:
Successful refresh of desktop workstations
Successful refresh of laptop workstations
Successful decommission of all Workstations that have been refreshed
If you are interested in this Desktop Support Services in Henderson, NV 89015 (Onsite) then please click APPLY NOW. For other opportunities available at Akkodis go to If you have questions about the position, please contact Priyanka Khurana at Priyanka.khurana@
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
The Company will consider qualified applicants with arrest and conviction records.
Pay Details: $25.00 to $29.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Akkodis is seeking a Desktop Support Services for a contract role with a client located in Henderson, NV 89015 (Onsite)
Pay Rate : $25/hr. -$29/hr.
Location: Henderson, NV 89015
Work Schedule : Monday - Thursday 7:30 AM - 5:30 PM
Top 3-5 Technical Skills:
One year of experience in a combination of the following: computer hardware and software support, AV systems support, network resource administration, and customer support services
Excellent problem solving and communication skills
Strong knowledge of desktop hardware and software
A+ Certification
Prior experience in a helpdesk support role
Job Description:
Working with the Service Center division to support and facilitate Workstation (desktops and laptops) Refresh Project.
You will play a key role to make sure:
Workstations have the BIOS configured properly
Image workstation devices to City standards
Workstation devices are tested prior to deployment
Workstation devices are appropriately deployed on time to the required staff
Workstation devices are appropriately wiped and decommissioned
Primary Responsibilities include:
Using imaging software to deploy standard images
Testing endpoint configuration before and after deployment
Deploy endpoints onsite at many City locations
Make modifications to endpoint configuration as necessary
Providing helpdesk support relating to day-to-day operations and the Workstation Refresh Project
Assisting users with hardware and software issues
Troubleshooting and resolving technical problems
Collaborating with project stakeholders to communicate status, objectives, and timelines
Maintain accurate records of service requests, project status, and resolutions to issues
Required Skills and Experience
One year of experience in a combination of the following: computer hardware and software support, AV systems support, network resource administration, and customer support services
Excellent problem solving and communication skills
Ability to work well independently and as part of a team
Desired Skills and Experience
Strong knowledge of desktop hardware and software
A+ Certification
Prior experience in a helpdesk support role
Other Duties could include:
Responds to customer inquiries and service requests; manages employee computer accounts and access; resets passwords; research access rights and modifies employee access for multiple systems
Documents all service requests and resolutions to in service request system; takes note of trends and common problems; determines if issues are department-wide or unique to individual employee; provides information and technical support; analyzes, troubleshoots, and utilizes customized and commercial tools to resolve issues related to network connectivity, personal computer and mobile devices, hardware and software, and peripherals; works with vendors to resolve problems; escalates unresolved issues
Utilizes an asset management system to track hardware and software assets; accounts for items in stock, receipt of new equipment, back orders, and returns; issues equipment to departments and accepts returns; provides related inventory reports as needed; organizes and maintains the equipment storage area and ensures that it is secure
Coordinates projects, such as computer systems, AV systems, software, installations, and replacements with other technical staff and/or vendors
Provides training to non-technical employees and technical training and guidance to student assistants/interns
Deliverables
At the end of the Workstation Refresh Project, this will include a deliverable of:
Successful refresh of desktop workstations
Successful refresh of laptop workstations
Successful decommission of all Workstations that have been refreshed
If you are interested in this Desktop Support Services in Henderson, NV 89015 (Onsite) then please click APPLY NOW. For other opportunities available at Akkodis go to If you have questions about the position, please contact Priyanka Khurana at Priyanka.khurana@
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
The Company will consider qualified applicants with arrest and conviction records.
Pay Details: $25.00 to $29.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.