Overview
On Site
USD 25-30
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 8 Month(s)
Skills
DUO
Mobile Devices
Active Directory
Password Resets
Customer Service
Cisco VPN
Job Details
DatamanUSA has an exciting opportunity for an IT Help Desk Specialist to work on-site with one of our direct clients in Portland, Oregon.
Job Title: IT Help Desk Specialist
Duration: 8 Months
Location: Portland, Oregon (on-site)
Scope of Work:
- Provide customer service by phone and in-person
- Reset passwords in Active Directory
- Enrol mobile devices in DUO
- Install software on Windows and Mac devices
- Assist customers with mobile devices (iPhones and iPads)
- Troubleshooting issues such as audio/microphone issues, failed software installs, VPN, etc.
- Answer questions about Google Workspace
- Direct customers to the IT Service Portal
Required Skills and Abilities:
- IT Service Desk knowledge, skills and abilities
- Customer service knowledge, skills and abilities
- Ability to follow standard operating procedures
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