IT Help Desk Analyst

Leading provider-centric, technology-powered healthcare company is looking to hire an IT Support Analyst in Houston, TX on a contract basis. Looking for no more than 2-4 years of experience, with a focus in fixing equipment issues like monitors or computer mice as much as desktop issues. 

• Will work out of corporate offices and also need to be able to drive to clinics in the area.
• Will be handling software and hardware support, both phone and onsite.
• Could be supporting all levels: senior level execs to doctors and receptionists at the clinics.

What You Will Do:

• Collaborate with internal technical support and engineering teams on projects and support cases.
• Handle incoming helpline calls and tickets, offering initial technical assistance before escalations.
• Convey intricate cases and project tasks to Tier II and/or III support teams.
• Offer field support in the absence of dedicated field support engineers.
• Participate in a rotation to provide after-hours on-call support
• Fulfill on-call duties by delivering remote assistance and support during the designated times.
• Proactively review event logs related to systems, networking, and security, contributing to the support team's effectiveness.
• Ensure compliance with SOX 404B and HIPAA rules and regulations as defined in policies.
• Maintain open communication about any issues with scheduled maintenance tasks to IT Management.
• Educate users on technologies, cybersecurity, and safeguarding company assets.

Qualifications:

• Bachelor's degree in Computer Science or Information Systems, OR 2-4 years of IT Technical Support experience in medium to large-sized firms.
• Entry-level certifications in networking, infrastructure systems, and/or security.
• Strong technical speaking and writing skills.

You're great for this role if:

• You are proficient in troubleshooting basic PC performance issues and adhering to configuration protocols for user devices.
• You have advanced skills in Microsoft Windows Operating Systems for endpoint computing.
• You have strong written and verbal communication skills in English.
• You thrive in a fast-paced healthcare environment with exceptional efficiency.
• You are capable of self-initiating and contributing effectively to projects.
• You demonstrates excellent interpersonal skills across all levels of the organization.
• You are eager to learn and pick up new technologies quickly.
• You are able to assist with scheduled and unscheduled tasks during emergency situations