Staff Software Engineer (Mailchimp), Site Reliability Engineering

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Intuit Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multi channel campaigns, CRM, and analytics tools.

We are seeking a technical leader to support the SRE team at Mailchimp in establishing best practices and patterns for operational excellence and site reliability. The SRE team is consulted and recognized by multiple engineering teams for their ability to solve complex problems. We use data and customer insights to influence product and technical decisions. deep understanding of current technology trends, best practices. We are looking for someone to drive the work of 10 Engineers across different capabilities.

Intuit Mailchimp is a hybrid workplace, giving employees the opportunity to collaborate in person with team members in our Atlanta office two or more days per week.

Qualifications

• Bachelor's degree in Computer Science or equivalent hands-on experience in Software Engineering.
• You are a subject matter expert on multiple aspects of engineering, including designing for cloud resiliency, computer engineering, optimization, and performance
• The SRE Staff Engineer will hold our team accountable for high quality designs through periodic reviews (including api's, operational plans, data models)
• You demonstrate a deep understanding of deployment architecture and consistently design for low MTTD/MTTR & fast recovery/self healing
• You have experience transforming metrics and raw data into dashboards and actionable alerts using tools like Grafana, Wavefront, Prometheus, and Splunk
• You have experience defining Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to help teams balance reliability with engineering velocity.
• You're curious and comfortable with troubleshooting production incidents and debugging across interconnected systems and layers (including network, command line, and application).
• You have experience writing well-tested, observable, maintainable code in one or more programming languages. We primarily use PHP, Python, and Golang, but prior experience with these languages is not a requirement
• You have strong collaboration and communication skills, with the ability to work effectively in cross-functional teams
• You are comfortable working in complex production environments and seek out ways to drive ambiguity down. You seek to understand before making changes, and actively work to facilitate communication to better understand other approaches to problem

Responsibilities

• Design, build, and maintain Intuit Mailchimp's Infrastructure to ensure reliability, scalability, and performance
• Define technical projects, identify dependencies, develop new features, and facilitate technical and cross-functional team discussions.
• Participate in mentoring, teaching, and creating an inclusive environment for teams.
• Develop tools and processes to monitor and automate system operations
• Collaborate with engineering and operations teams to implement best practices for system reliability and performance
• Participate in on - call rotations to respond to system incidents and outages
• Continuously improve system reliability, operational excellence, and performance through proactive monitoring and optimization