Mobile Device Helpdesk Specialist

Position: Mobile Device Helpdesk Specialist

Client: Maryland Transit Administration

Location: 6 Saint Paul Street, Baltimore, MD 21202

Duration: Until February 2026

Interview mode: Virtual

DK Consulting Overview: Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting, LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one critical resource to assuming responsibility for an entire IT project. We offer excellent benefits and provide exceptional employee management.

Duties and Responsibilities:

• Responsible for managing all Wireless Accounts including, but not limited to, equipment, activations/changes to data plan, and User Acknowledgement forms for all end users
• Responsible for activating new user accounts and performing initial setup for email, calendar, contacts, etc.
• Responsible for maintaining all wireless databases, inventories, audits, supplies, accessories, Employee Acknowledgement forms, and adhering to all related State policies and procedures
• Responsible for processing and distributing all end users wireless invoicing and personal usage summary
• Hold quarterly inventory meetings to fully review and reconcile outstanding invoice processing issues, TSR queue, User Acknowledgement forms, and other processes assigned
• Coordinate with Leadership and Telecommunications vendors quarterly to review new products, rate plans, and eligible upgrades
• Provide technical assistance for all wireless equipment
• Other job-related duties as assigned

Minimum Qualifications: Three years of experience in the following technical areas.

• Android/IOS, MDM Mobile Device Manager, asset management, Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.
• Service desk software (opening, documenting, closing, follow up on service calls).
• Troubleshooting, repairing, installing, upgrading and reconfiguring each of the following items: PCs, laptops, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners and copiers.
• Using Email/ Scheduling: Microsoft Outlook 2013, 2016.
• Active Directory including troubleshooting PC and Microsoft hardware or software.

Education Requirement: High school diploma or equivalent

*No Visa Restrictions*