Overview
On Site
USD 35.00 - 40.00 per hour
Contract - W2
Skills
Business Operations
SaaS
Sales Strategy
Digital Media
Documentation
User Guides
Knowledge Sharing
System Administration
Identity Management
Training
Contract Lifecycle Management
Business Process
Quoting
Salesforce.com
Microsoft Dynamics
Wiki
JIRA
Management
MEAN Stack
Customer Service
Training And Development
SAP BASIS
Job Details
Software Guidance & Assistance, Inc., (SGA), is searching for a Business Operations Analyst for a contract assignment with one of our premier SaaS clients. This role is hybrid in Lehi, UT.
As a member of the Deal Operations team, you'll play a vital role in ensuring the smooth operation of our quote-to-contract processes and systems. This is an exceptional opportunity to engage with various internal teams and contribute to the success of our enterprise selling strategies within Digital Experience and Digital Media domains.
Responsibilities :
Required Skills :
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
As a member of the Deal Operations team, you'll play a vital role in ensuring the smooth operation of our quote-to-contract processes and systems. This is an exceptional opportunity to engage with various internal teams and contribute to the success of our enterprise selling strategies within Digital Experience and Digital Media domains.
Responsibilities :
- Serve as the first point of contact for team members encountering issues or seeking guidance related to quote-to-contract processes in Salesforce and Microsoft Dynamics.
- Investigate reported issues, troubleshoot system errors, and provide timely resolutions or escalate to appropriate teams for further assistance.
- Maintain documentation of common issues, resolutions, and user guides to facilitate self-service support and knowledge sharing within the team.
- Assist in system administration tasks such as user management, permission setting, and configuration updates.
- Actively participate in training sessions and self-directed learning opportunities to deepen understanding of Salesforce CPQ, CLM, Workfront and related technologies.
Required Skills :
- 3+ years of experience as a business process analyst or similar role, with a strong understanding of quote to contract operations, Salesforce and/or Microsoft Dynamics
- Proven ability to identify problems, propose solutions, and drive projects to completion in a fast-paced environment.
- Experience with Wiki, Workfront and JIRA or equivalent bug management software
- Ability to adapt to changing priorities and thrive in a dynamic, rapidly evolving environment.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.