Overview
On Site
USD 19.25 per hour
Full Time
Skills
Billing
Testing
Insurance
Collaboration
Operations
Effective communication
Messaging
Slack
Medical records
Team building
Problem solving
Call center
Management
Customer service
Banking
Hospitality
Health care
Pharmacy
Communication
Multitasking
Transformation
Partnership
Law
Job Details
*TEKsystems in partnership with One Medical*
Job Description:
Job Details:
Additional Skills & Qualifications:
Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.)
OR
2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.)
This experience must be within the last 4 years
Average of 1 year of tenure
Strong written and verbal communication skills, including impeccable phones manner
Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously
Experience Level:
Intermediate Level
#prioritywest
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description:
- Inbound healthcare contact center representative role
- Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management
- Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members' care partners like pharmacies, testing laboratories, specialists, and insurance
- Collaborate with providers and other operations team members to complete urgent tasks
- Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience
- Master our technology suite including but not limited to Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
- Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.
Job Details:
- Pay: $19.25 hr
- Start Date: 10/7
- 4 month contract to hire
- Call center environment
Additional Skills & Qualifications:
Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.)
OR
2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.)
This experience must be within the last 4 years
Average of 1 year of tenure
Strong written and verbal communication skills, including impeccable phones manner
Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously
Experience Level:
Intermediate Level
#prioritywest
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.