: IT Infrastructure Service Delivery Manager

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

IT infrastructure
Service delivery
Storage
Project management
Business continuity planning
Communication
Presentations
Budget
Project planning
Collaboration
SLA
Recruiting
Mentorship
SANS

Job Details

Title: IT Infrastructure Service Delivery Manager

Location: El Segundo, CA

Required Experience: 12+ Years

full time

Skills / Role & Responsibilities:

Act as a Single Point of Contact for customer

Strong understanding of overall Infra landscape

Overall program strategy and alignment with business objectives

Strong understanding of Infrastructure components computes and storage

Experience in using project management tools

Developing & Implementing strategies/IT infra processes which can help with optimized and productive IT Infra

Ensure resolution of critical/escalated issues within the required Service Level Agreement.

Ensure Business Continuation Plan (BCP) for the projects

Work with team to refine and create related policies, procedures, and best practices

Communicate effectively within the teams as well as to executives and business stakeholders

Excellent communication and presentation skills

Able to collaborate across multiple interfacing teams

Act as a delivery point of contact for multiple customers if required

Defining project work scope, schedules, budgets, priorities and ensure project resources are optimized

Establish and takes necessary action to minimize project risk with periodic progress updates

Tracking deliverables according to the project plan/expectations.

Vendor coordination, technical coordination across the teams

Ensure resolution of critical/escalated issues within the required Service Level Agreement.

Keep the team focused, productive, and motivated

Work with team to refine and create related policies, procedures, and best practices

Keep track of all open positions and work with recruitment/support teams to onboard resources accordingly

Set employee objectives, monitor and evaluate performance, and provide feedback and mentoring

Thanks & Regards,

Naveen Vulupala

Sr US IT Technical Recruiter

Headway Tek Inc.

Email :

Phone :

Website:

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