IVR Chatbot Developer / Newark, NJ / Hybrid

  • Newark, NJ
  • Posted 22 days ago | Updated 22 days ago

Overview

Hybrid
$50 - $60
Full Time
Accepts corp to corp applications
50% Travel

Skills

Analytics
Application Development
Cloud Computing
Customer Experience
Finance
Genesys
Interactive Voice Response
Interfaces
Orchestration
Reporting
Routing

Job Details

Job Title: Developer Special skillset

Alternate Job Title: IVR Chatbot Developer (Genesys focus) level 3

Location: Hybrid- Newark, NJ

Duration: 9-12 mo.

Positions: 3

Client: Infosys/Prudential Financial

Requirements:

- Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.

- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect.

- Thorough understanding of Genesys Framework, Integration with internal and external components.

- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.

- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

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