Overview
On Site
Contract - W2
Contract - Independent
Contract - 6+ Month(s)
Skills
ITIL Certification
Microsoft Office Suite
CA Service Desk
Microsoft Desktop OS
Adobe Acrobat
Assists user community with the documentation and resolution
Service Center responsibilities duties
Job Details
Role : Service Desk Analyst
Location : Hybrid (Oakland, MI)
Description:
Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Oakland County IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. ITIL certification preferred. Additional Service Center responsibilities duties as required.
Environment:
CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat
The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m. New hire will be trained on-site at Oakland County then working remote approximately three days/week & on-site two days/week.
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