Overview
Remote
On Site
Contract - W2
Contract - Independent
Skills
FOCUS
Call Center
Collaboration
WebEx
Salesforce.com
Avaya CMS
Customer Relationship Management (CRM)
Crystal Reports
Management
Auditing
Communication
Regulatory Compliance
Genesys
SIP
Telecommunications
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are offering a long-term contract employment opportunity for a Telecommunications Specialist. This role entails working as a liaison between our team and the Genesys implementation team, representing our interests. With a focus on the telecommunications industry, you will be involved in a new Genesys implementation and the integration of Genesys into Salesforce.
Responsibilities:
Facilitate the new implementation of Genesys Call Center Software.
Act as the bridge between our team and the Genesys implementation team.
Uphold our interests during the Genesys implementation process.
Provide expert level skills in operating the Genesys Call Center platform.
Collaborate in integrating Genesys with Salesforce.
Utilize communication and auditing skills when dealing with the Genesys platform and Salesforce integration.
Ensure compliance with all relevant telecommunications regulations and standards.
Employ Avaya CMS, Cisco Webex Meetings, CRM, Crystal Reports, and Management System skills as needed.
Use the 'About Time' tool effectively in the role.
Select appropriate components for the Genesys and Salesforce integration.
Requirements
Candidate must have a minimum of 5 years of experience as a Telecommunications Specialist or in a related field.
Proficiency in using Avaya CMS is essential.
Experience with CRM systems is required.
Knowledge of Crystal Reports is necessary.
Ability to work with Management Systems.
Auditing skills are necessary.
Strong communication skills, both written and verbal, are mandatory.
Compliance with industry standards and regulations is required.
Knowledge and experience in Component Selection are necessary.
Experience with Genesys and Genesys SIP is essential.
A deep understanding of Telecommunications is crucial.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a long-term contract employment opportunity for a Telecommunications Specialist. This role entails working as a liaison between our team and the Genesys implementation team, representing our interests. With a focus on the telecommunications industry, you will be involved in a new Genesys implementation and the integration of Genesys into Salesforce.
Responsibilities:
Facilitate the new implementation of Genesys Call Center Software.
Act as the bridge between our team and the Genesys implementation team.
Uphold our interests during the Genesys implementation process.
Provide expert level skills in operating the Genesys Call Center platform.
Collaborate in integrating Genesys with Salesforce.
Utilize communication and auditing skills when dealing with the Genesys platform and Salesforce integration.
Ensure compliance with all relevant telecommunications regulations and standards.
Employ Avaya CMS, Cisco Webex Meetings, CRM, Crystal Reports, and Management System skills as needed.
Use the 'About Time' tool effectively in the role.
Select appropriate components for the Genesys and Salesforce integration.
Requirements
Candidate must have a minimum of 5 years of experience as a Telecommunications Specialist or in a related field.
Proficiency in using Avaya CMS is essential.
Experience with CRM systems is required.
Knowledge of Crystal Reports is necessary.
Ability to work with Management Systems.
Auditing skills are necessary.
Strong communication skills, both written and verbal, are mandatory.
Compliance with industry standards and regulations is required.
Knowledge and experience in Component Selection are necessary.
Experience with Genesys and Genesys SIP is essential.
A deep understanding of Telecommunications is crucial.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.