Applications System Analyst

    • RP Solutions
  • Ithaca, NY
  • Posted 9 days ago | Updated moments ago

Overview

On Site
$45,000 - $75,000
Full Time

Skills

Project management
Collaboration
Testing
Technical Support
SaaS
Management
Integration testing
Process improvement
Operational efficiency
Training
Information Technology
Software engineering
Problem solving
Communication
Attention to detail
Database
SQL
MySQL
Scripting
JavaScript

Job Details

Job Description

Job Description

PRIMARY RESPONSIBILITIES:

As a member of our Customer Success Team, you will work directly with customers to design and deploy new system installations. Your responsibilities will include:

  • Provide project management for customer projects.
  • Collaborate with cross-functional teams to gather and document business requirements for system enhancements and modifications.
  • Assist in the implementation, testing, and management of customer deployments, system upgrades, and enhancements related to the company's SAAS Platform.
  • Monitor and analyze system metrics to troubleshoot issues proactively.
  • Provide level 2 end user support for the company's SAAS Platform, addressing user inquiries and troubleshooting system issues.
  • Take a hands-on approach to troubleshooting complex process, functional and application issues and manage these through to resolution.
  • Conduct product integration testing to ensure system changes meet business requirements and are properly implemented.
  • Identify process improvement opportunities within the organization recommending and implementing solutions to drive operational efficiency.
  • Participate in after-hours support rotation.

EDUCATION/TRAINING REQUIRED:

  • AS or BS degree in Information Technology, or Software Engineering.
  • Strong organizational and problem-solving skills.
  • Excellent verbal and written communication skills with great attention to detail.
  • Must be a team player.
  • Ability to work independently.
  • Occasional travel required.

ADDITIONAL EXPERIENCE PREFERRED:

  • Knowledge of security fundamentals.
  • Knowledge of database operations and SQL (MySQL preferred)
  • Ability to write scripts (i.e. JavaScript)
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