IT Field Operations Specialist

Overview

On Site
$21.07 - $30.1 hr
Full Time
Contract - W2
Contract - Independent

Skills

Field Operations
IT Operations
Call Center
Collaboration
Workflow
Technical Support
Analytical Skill
Computer Hardware
Printers
Servers
Switches
Routers
Firewall
Microsoft Windows
Operating Systems
Customer Service
Communication
Network Protocols
LAN
WAN
Microsoft Office
Network
Management
Computer Assembly
Hardware Management

Job Details

Title: IT Operations Specialist

Location: Regional Northeastern United States
Employment Type: Contract

Description:
* The IT Operations Specialist is responsible for ensuring the IT functionality and efficiency of multiple business locations, including administrative offices and call centers.
* This role includes providing technical support for a variety of hardware and software systems, troubleshooting issues, and implementing solutions both onsite and remotely.
* The position involves collaboration with internal teams and external vendors, maintaining systems and networks, and analyzing workflows to recommend improvements.

Required Skills:
* Associate's or Bachelor's degree in a technical field, or 5+ years of experience in IT support roles.
* Strong operational and analytical abilities.
* In-depth knowledge of PC and network hardware, including printers, file servers, switches, routers, firewalls, and diagnostic tools.
* Proficiency with Windows operating systems, PC software setup, and connectivity.
* Excellent customer service and communication skills, with the ability to explain technical issues to non-technical users.
* Familiarity with network protocols and tools for troubleshooting and maintaining LAN/WAN systems.
* Ability to work under tight deadlines and adapt to changing priorities.
* Proficiency in Microsoft Office products and related software.
* Willingness to travel between sites as needed.

Desired Skills:
* Experience with advanced network configurations and security practices.
* Ability to coordinate with vendors and manage external service tickets effectively.
* Proven capability in imaging desktops, building computers, and hardware maintenance.

Compensation:
Pay Range: $21.07-$30.1 per hour

Benefits:
Learn more about our benefits offerings here:

EEO Statement:
Learn more about our EEO policy here:

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