Product Owner

Job#: 2044178

Job Description:
Financial Services Client
Job Title: Product Owners (2)
Location: Charlotte, NC | Hybrid 3x/week in Uptown
Pay Rate: $40-50/hr W-2
Contract Length: 12+ month contract, potential to convert
Requirements:

• 3-5 years of experience as a Product Owner, particularly within the financial services sector, with a focus on commercial mortgage lending or servicing.
• Strong understanding of commercial mortgage-backed securities (CMBS) and commercial real estate finance.
• Experience with user acceptance testing (UAT) and application testing methodologies specific to financial services.
• Proven experience in agile methodologies and managing product backlogs.
• Excellent communication and interpersonal skills, with an ability to engage and influence stakeholders at all levels.
• Analytical mindset with strong problem-solving abilities to address complex business challenges.
• Proficient in using product management tools and software (JIRA, Confluence).
• Knowledge of relevant regulatory requirements and compliance standards in the mortgage servicing industry.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Plusses:

• Experience with banking or financial services software platforms related to mortgage servicing.
• Familiarity with data analysis tools and metrics to track product success.

Responsibilities:

• Provide initial triage of all CMS application issues to assist in determining appropriate routing for resolution.
• Provide troubleshooting and access support requests for users in the Strategy SOR and other CMS applications.
• Serve as Product Owner on behalf of business stakeholders for CMS applications, following enterprise Agile methodology.
• Intake documentation, create user stories, business cases, and business value statements, and facilitate discovery through implementation phases of CMS process and technology improvements; champion system changes that mitigate risk and/or improve overall efficiency.
• Liaise between the business and Technology teams to execute CMS application enhancements, ongoing maintenance, and sunsetting of CMS technology.
• Work with CMS process owners, technology teams, and Technology Release Management to define priorities for defect fixes and minor enhancements, ensuring appropriate release scheduling.
• Complete required SDLC documentation in a timely manner for releases.
• Serve as Application Business Owner (ABO) for key SOR applications, including Strategy Wholesale and Full Circle, or as Alternate ABO partnering with process owner ABO for CMS applications.
• Coordinate or participate in the coordination of UAT activities for maintenance releases.
• Facilitate and ensure complete production validation for all maintenance releases.
• Coordinate and/or conduct application testing and validation for all CMS system BCP activity.
• Maintain documentation of all activity in the work queue (CMS Service Desk), adhering to enterprise and procedural SLAs.
• Create and deliver CMS System Alert and CMS Application Advisory communications related to application issues/outages, releases, and other important systems information.
• Maintain CMS Calendar to track and account for application issues, outages, and releases.
• Serve as system representative and/or Subject Matter Expert (SME) for SHRP, audit, regulatory, and other enterprise-required efforts impacting CMS systems.
• Support ad hoc CMS business needs.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.