Business Systems Manager

Overview

On Site
$90000 - $110000 per annum
Full Time

Skills

Business Systems
Business Analysis
Project Management
System Implementation/Integration
Enterprise Applications
Salesforce
DOMO
BI tools
CRM
KPI reporting

Job Details



Business Systems Manager


Employment Type: Full-Time / Direct-Hire


Workplace Type: Hybrid (1-2 days onsite)


Locations: Los Angeles, CA (90031)


Industry: Non-profit / Retail


Compensation: $90,000 - $110,000


NOTES: This position requires local travel (25%), and a valid CA driver's license with state required insurance.



SUMMARY:



The Business Systems Manager drives the non-profit Workforce and Career Development (WCD) initiatives, leveraging expertise in system analysis and project management to deliver innovative solutions. This role collaborates across WCD programs, Finance, Information Technology (IT) and Human Resource Information Systems (HRIS) Teams to optimize operations and promote a culture of excellence by creating strategic KPIs, dashboards, and data visibility tools that support strategic initiatives.



DUTIES & RESPONSIBILITIES:




  • Collaborate with stakeholders across WCD programs, Finance, IT, and HRIS to gather business and system requirements, define project objectives and deliverables, and develop KPIs and reporting frameworks to drive excellence, ensuring consistent communication throughout the process.

  • Foster transparency and manage expectations by actively keeping all stakeholders updated on progress, risks, and changes. Partner with WCD Leaders, Finance, and Executive Teams to align efforts to improve KPIs to meet strategic goals.

  • Develop documentation and drafts detailed project plans and dashboards to support the implementation and management of business systems across WCD programs, ensuring cross-functional teams meet project milestones.

  • Map effective business processes and implement relative business data systems that support organizational needs. Develop measurement plans, manage third-party analytics partners, and provide actionable insights using advanced analytical techniques (e.g., regression, propensity, time series).

  • Create interactive dashboards to provide real-time, actionable insights, to effectively turn raw data into meaningful information comparing benchmark, program trends and goal attainment. Track and report program progress, identify and manage risks, ensuring timelines are met.

  • Perform analysis to identify areas for improvement, proposing solutions to enhance and improve program(s) performance.

  • Deliver actionable insights tailored to each program's needs, aligning them with strategies and business objectives to drive performance improvements, growth, and a culture of excellence.

  • Lead cross-functional teams, ensuring they meet project milestones and deliverables while promoting a high-performance environment.



REQUIRED QUALIFICATIONS:




  • Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.

  • 8-10 years of experience as a business analyst, including two years of experience in gathering business requirements and documentation.

  • Minimum of 3-5 years of experience working with CRM systems, including implementation, management, and optimization to support business operations and customer engagement.

  • Experience with Salesforce, including proficiency in managing and streamlining sales, customer service, and marketing processes.

  • Ability to leverage Salesforce tools for data analysis, automation, and cross-team collaboration.

  • Advanced knowledge of computer knowledge of Windows environments, including Word, Excel, E-mail, Visio, Project, OneDrive, and Teams.

  • Proven experience in Project Management (i.e., Jira, Monday.com, MS Project) and cloud-based business intelligence platforms (DOMO).

  • Strong background in system analysis and project management roles.

  • Proficiency in business analysis tools and methods.

  • Knowledge of databases, programming, and system design is a plus.

  • Working knowledge of file types such as EDI X12, JSON, and XML.

  • Strong analytical, problem-solving, leadership, and team management abilities.

  • Ability to manage multiple priorities and work under pressure.



BONUS QUALIFICATIONS:




  • Certified Business Analysis Professional (CBAP) and/or Project Management Professional (PMP)

  • MBA or MS Degree in related fields









All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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