ServiceNow Business Analyst

Overview

Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 24 Month(s)
No Travel Required

Skills

ServiceNow
Security clearance
IT service management
MI
End-user training
Workflow
Dashboard
API
Agile

Job Details

ServiceNow Business Analyst

Location: Remote

Need candidates who have security clearance or can avail one.

Responsibilities

  • Business Process Analysis:
    • Analyze existing business processes to identify inefficiencies and opportunities for improvement.
    • Document detailed requirements and specifications for ServiceNow implementations.
    • Collaborate with stakeholders to understand their needs and translate them into technical requirements.
  • ServiceNow Configuration:
    • Design and configure ServiceNow instances to meet business requirements, including workflows, forms, reports, and dashboards.
    • Develop and maintain ServiceNow custom applications and scripts.
  • API Integration:
    • Develop and maintain ServiceNow integrations with other systems using APIs.
    • Create and manage API keys and tokens.
    • Troubleshoot and resolve API integration issues.
  • Data Migration:
    • Plan and execute data migration activities between ServiceNow and other systems.
    • Ensure data integrity and accuracy during migration processes.
  • Testing and Quality Assurance:
    • Develop and execute test cases to validate ServiceNow implementations.
    • Identify and resolve defects and issues.
  • User Training and Support:
    • Provide training and support to end-users on ServiceNow applications.
    • Develop user documentation and guides.

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • 3+ years of experience as a ServiceNow Business Analyst.
  • Strong understanding of ServiceNow architecture and configuration.
  • Proven experience in API development and integration.
  • Proficiency in scripting languages (e.g., JavaScript, Python).
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Preferred Qualifications

  • Certification in ServiceNow (e.g., Certified ServiceNow Administrator, Certified ServiceNow Developer).
  • Experience with ServiceNow ITSM, HRSD, or ITOM modules.
  • Familiarity with Agile development methodologies.
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