Endpoint Coordinator

A client of Innova Solutions is immediately hiring for an Endpoint Coordinator

Position type: Full-time, Contract

Duration: 6 Months

Location: Rochester, MN 55902

As an Endpoint Coordinator you will:

• The Endpoint Coordinator must have strong organizational and time management skills, as this role operates in a high-demand environment. Coordination with other areas providing services and meeting deadlines or service-level expectations is essential. Attention to detail and data entry accuracy are crucial. Proficiency in various systems supporting telecom services (such as Spok Mobile and Avaya Site Administration) is expected.
• The Endpoint Specialist acts as the primary customer liaison for all moves, adds, and change requests related to the workstation environment at Company. Responsibilities include coordinating the ordering, configuration, installation, and removal of computers, printers, copiers, and related peripheral equipment across Company campuses. The role involves working directly with customers to evaluate their needs for new service requests, preferred device configurations, product inquiries, orders, and returns for unneeded products.
• You will gather, document, and assess specific customer requirements to ensure that orders are accurate, complete, and meet the customer's needs. Acting on behalf of the customer, you will place electronic equipment orders within Lawson, troubleshoot any ordering issues, and work with senior staff or Supply Chain Management to resolve problems. Throughout this process, you will keep customers informed on order status.
• Excellent interpersonal communication and time management skills are essential to delivering outstanding customer service in a team-based environment. You will also need project management skills to effectively evaluate process improvement opportunities regarding the equipment order lifecycle. This includes thorough documentation of work, as well as the ability to clearly communicate concepts and procedures such as hardware/software requirements, purchase requisition details, and moves/adds/changes coordination/scheduling for a diverse customer base.

The ideal candidate will have: The ideal candidate will have a strong background in Helpdesk, desktop support, IT support, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

SAURAV KUMAR

PAY RANGE AND BENEFITS:

Pay Range*: $23 - $26 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America s Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website:

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.