Senior Infrastructure Technical Writer

Job Title: Senior Infrastructure Technical Writer

Location: Alpharetta/Marietta - GA/ Berkeley-NJ / Omaha-NE

5 days onsite

We are seeking a highly skilled Senior Infrastructure Technical Writer to join our team. The ideal candidate will have a strong background in researching, documenting, and maintaining detailed technical materials for infrastructure environments, including data centers and cloud solutions. This role involves collaborating with cross-functional engineering teams, creating complex Visio diagrams, and publishing documentation tailored to various audiences, ensuring seamless knowledge transfer and operational support.

Required Skills and Qualifications:

• Proven experience in technical writing for infrastructure projects.

• Experience working in large-scale IT infrastructure projects.

• Familiarity with Windows, Unix, cloud platforms, Network, Storage, SQL databases, and monitoring tools.

• Background in ITIL or similar frameworks.

• Proficiency in creating complex Visio diagrams (strong Visio skills required).

• Hands-on experience with ServicePoint Knowledge Management System and MS Word.

• Strong understanding of infrastructure components, including data centers, cloud solutions, networking, and security.

• Excellent communication and collaboration skills, with the ability to work effectively in a distributed team environment.

• Proficiency in MS Teams for virtual collaboration and training.

• Exceptional attention to detail and organizational skills.

• Bachelor's degree in Technical Writing, Computer Science, or a related field.

Key Responsibilities:

1. Research and Requirements Analysis:

• Analyze requirements for new infrastructure builds, including data center and cloud solutions.

• Conduct independent studies of proposed systems and hardware components to understand and document their functionality.

1. Create Technical Diagrams:

• Develop and maintain detailed Visio flow diagrams illustrating transaction traffic patterns, network connectivity, and configurable system components.

• Ensure diagrams are accurate, up-to-date, and adhere to organizational standards.

1. Documentation Strategy and Planning:

• Collaborate with project managers to define documentation strategies and schedules.

• Develop comprehensive documentation plans for each infrastructure project.

1. Collaboration with Engineering Teams:

• Work closely with engineers across Windows, Unix, Cloud, Network, Security, SQL Database, and Monitoring domains.

• Gather detailed technical build information and ensure clarity in documentation deliverables.

1. Documentation Authoring:

• Author and maintain a suite of documentation for two primary audiences:

• Online HTML knowledge articles for global Operations Support teams using ServicePoint Knowledge Management System.

• Infrastructure reference guides for Platform Engineering using MS Word.

• Ensure documentation adheres to organizational standards and is accessible to intended audiences.

1. Knowledge Transfer and Training:

• Host virtual documentation turnover sessions with Operations Support teams using MS Teams.

• Provide clear and effective communication during training sessions to facilitate knowledge dissemination.

1. Team Collaboration and Peer Reviews:

• Participate as an integral member of the centralized documentation team.

• Engage in peer reviews, mentorship, and sharing of best practices.

1. Version Control and Maintenance:

• Regularly update and maintain documentation to reflect infrastructure changes.

• Utilize version control practices to ensure consistency and accuracy across all materials.

1. Process Improvement:

• Continuously evaluate and refine documentation processes to enhance efficiency and quality.

• Contribute to the development of documentation standards and templates.