Director of Resource Capacity Planning, IT PMO

Description:
Upon start, candidate must reside in CA, CO, GA, HI, MD, NY, OR, VA, WA, or District of Columbia.

Technical Summary:

• Work with IT PMO Delivery Portfolio Leaders and other stakeholders to understand their PM staffing needs to ensure projects are full-kit ready


• Develop and maintain relationships with key project stakeholders.


• Lead the development of an intake pipeline to monitor and understand PM staffing needs for investment and core funded projects in partnership with IT PMO Delivery Portfolio Leaders.


• Gather the required PM resource demand and additional information for planned and upcoming projects in the pipeline.


• Work with IT PMO Delivery Portfolio Leaders to understand external supplier needs to ensure external supplier and GCC resources are matched to the greatest need.


• Provide medium- and long-term resource demand forecasting to all stakeholders and leverage forecast data for staffing, training, reporting and other needs.


• Identify resource planning risks and opportunities and provide regular updates to the IT PMO Leadership Team.

Job Summary:

This managing level position is business leader that is responsible for the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). The role oversees the delivery of analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements, as well as the resolution of problems in technology and business solutions. This position provides senior leadership with information on trends and legislative changes in healthcare technology and information systems and consults with various departments and IT managers to ensure to ensure general security-physical, infrastructure, network, application controls are in place, and to influence and establish cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.

Essential Responsibilities:

• Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies.


• Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results.


• Forecasts businesss future technical and operational information needs.


• Partners with Executive Leadership to develop and define the technology strategy.


• Aligns strategic plans with business unit and KPs national and regional strategies.


• Directs the analysis of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.


• Oversees the implementation of cross-initiative technology or business process integration plans.


• Provides leadership through functioning as the key liaison and/or escalation point for business system, data, and/or process initiatives.


• Consults on inter- and/or intra-regional systems and business process activities.


• Provides leadership in the development of cross-organizational relationships in support of the departments objectives to address business and/or technology issues.


• Consults on the integration of application systems regarding their operational and training implications.


• Provides strategic direction and serves as a liaison to ensure technology or process owners have access to the required information and training for effective system or process operations.


• Negotiates agreements on deliverable due dates, requirements, and resources with leadership.


• Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across business functions or areas.


• Oversees the development and implementation of effective resource (for example, associates, vendors, infrastructure) capacity planning, demand management, and workforce planning.


• Develops, tracks, and oversees annual IT staffing, purchasing and operations, and capital budgets.


• Ensures the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).


• Reviews and leverages summary performance metrics and outcomes to drive ongoing operational changes and improvements.


• Oversees the delivery of analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.


• Oversees and/or ensures departmental support in the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.


• Oversees the resolution of problems in technology and business solutions.


• Provides senior leadership with local, national, and international trends and legislative changes in healthcare technology and information systems.


• Oversees technologies, systems solution design, data, and metrics to ensure alignment with the organizations vision, goals and objectives.


• Ensures alignment, coordination and appropriate representation with other National Initiatives.


• Oversees the preparation of source documents and technical/business manuals and enforces the use of established and documented IT processes, tools, and best practices.


• Consults with departments and IT managers to ensure general security-physical, infrastructure, network, application controls are in place.


• Provides consultation and serves as a liaison to departments and IT managers to ensure business continuity and disaster recovery-procedures and infrastructure procedures are in place.


• Partners with departments and IT managers to influence and establish cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.


• Ensures departments maintain a knowledge repository of current technology and business processes.


• Reviews and summarizes research on topics related to technology and business initiatives for leadership and other key stakeholders.

Minimum Qualifications:

• Minimum three (3) years management experience.


• Minimum two (2) years managing operating or capital budgets.


• Bachelors degree in Business Administration, CIS, Mathematics, or related field and Minimum twelve (12) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Additional Requirements:

Preferred Qualifications:

• Four (4) years experience in capacity planning, demand management, and workforce planning.
• Four (4) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above).

Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building A Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Remote Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Director/Senior Director Specialty: IT Business Operations Department: KPIT ADMIN - IT TECH STRATEGY - 9601 Pay Range: $185900 - $240570 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: No Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.