Overview
Remote
$85 - $90
Contract - W2
Contract - Independent
Contract - 11 Month(s)
Unable to Provide Sponsorship
Skills
Incident management
Epic Ambulatory
My chart
SLA
Job Details
100% Remote
Job Description :
Job Description :
Completes installation, configuration, testing, maintenance, monitoring, and troubleshooting of applications on supported platforms.
Proactively identifies and resolves basic and more complex problems.
Coordinates across teams for support, maintenance, and project related activities.
Utilizes Froedtert Health's incident and change management processes within service level agreements.
Prepares required system documentation to aid in troubleshooting, disaster recovery practices, core initiatives, and cross-training.
Develops, maintains and nurtures relationships with key customers.
Participates in the on-call process and routes or escalates tickets appropriately.
Identifies opportunities for improvement in areas of responsibility.
Utilizes Project Management Methodologies and tools as required.
Other duties as assigned.
Skills:
Analytical and problem-solving skills. Ability to manage multiple tasks. Willingness to learn and improve. Highly motivated and ability to operate under limited supervision. Ability to prioritize and execute in high-pressure situations. Ability to communicate clearly and effectively, both written and verbal.
LICENSURE REQUIRED: Epic Proficiency, Accreditation or Certification is required.
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