Overview
On Site
Full Time
Skills
Software Support
Proprietary software
FOCUS
Remote Support
Phone support
SAP BASIS
Cloud computing
Customer support
Documentation
Data
Salesforce.com
Taxes
Life insurance
Transformation
Partnership
Law
Job Details
There's currently a Software Support opportunity available with our client in Green Bay, Wisconsin. This will be a 2 month project on-site in Green Bay, WI supporting remote end users with installing and troubleshooting proprietary software. There are 7 total positions available. 2 positions will start November 25th and 5 positions will start December 26th. If you'd like to learn more, feel free to apply!
Description:
2 positions are Titled "Desktop Support" The Desktop support role is supporting customers remotely. You will focus on software installations, and help import company data into the software. For these 2 roles the client would like someone with 6 + months of IT experience, but open to all experience levels.
Desktop Support starts November 25th (will have Thanksgiving Day and Friday off)- end date January 31st but top performers often get extended through March.
5 positions for the Web chat/Phone support role: This role is focused on supporting the customers after installation with any issues they come across.
Web chat/phone support starts date is December 26th. End date is January 31st but top performers will get extended potentially through March.
Primary Responsibilities:
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description:
2 positions are Titled "Desktop Support" The Desktop support role is supporting customers remotely. You will focus on software installations, and help import company data into the software. For these 2 roles the client would like someone with 6 + months of IT experience, but open to all experience levels.
Desktop Support starts November 25th (will have Thanksgiving Day and Friday off)- end date January 31st but top performers often get extended through March.
5 positions for the Web chat/Phone support role: This role is focused on supporting the customers after installation with any issues they come across.
Web chat/phone support starts date is December 26th. End date is January 31st but top performers will get extended potentially through March.
Primary Responsibilities:
- Responds, on both inbound and outbound basis, to calls and emails to provide program walkthroughs, assist with new account creation, provide login assistance, and otherwise resolve customer technical issues.
- Troubleshoots issues and utilizes internal tools to provide accurate information in response to product and form-specific inquiries as well as properly documents support requests and customer interactions.
- Install and uninstall various components for customers, as necessary.
- Troubleshoots data import issues and explains necessary steps to resolve import errors to customer so that customer can successfully achieve import of data to product.
- Researches and interprets errors for proper escalation handling; communicates with mid-level Support staff to resolve.
- Manages Salesforce tickets to ensure customers are communicated with and issues are resolved.
- Completes projects and other duties as assigned.
- Responds to tickets and live-chats for company's cloud-based products by providing program walkthroughs, login and new account creation assistance, and handling other customer support requests.
- Troubleshoots issues and utilizes internal tools to provide accurate information in response to product and form-specific inquiries as well as properly documents support requests and customer interactions.
- Troubleshoots data import issues and explains necessary steps to resolve import errors to customer so that customer can successfully achieve import of data to product.
- Researches and interprets errors for proper escalation handling; communicates with second-level Support staff to resolve.
- Manages Salesforce tickets to ensure customers are communicated with and issues are resolved.
- Completes projects and other duties as assigned.
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.