TECHNOLOGY INFRASTRUCTURE SPECIALIST

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

UW Continuum College expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Youth & Teen Programs, and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. We are focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment, and time constraints, increasing access to knowledge for more people. As a diverse community that values inclusivity and collaboration, we foster a respectful, supportive workplace where innovation comes to life. By looking ahead and experimenting with innovative approaches, we are creating new educational opportunities to help people thrive in a world of change.

UW Continuum College has an exciting opportunity for a Technology Infrastructure Specialist.

About you
You are a technology enthusiast who excels in a fast-paced, collaborative environment. Your dedication to Continuum's core values of diversity, equity, inclusivity, and the relentless pursuit of excellence mirrors your professional approach to IT infrastructure. With an innovative mindset, you adeptly tackle complex problems, especially in system monitoring, cloud solutions, and information security.

About the Position
As a Technology Infrastructure Specialist, you are central to both maintaining and enhancing our IT infrastructure. Your role will be split between project-driven tasks and advanced support responsibilities. On the project side, you will manage deployments, automate processes using PowerShell, and design scalable, secure cloud solutions across Azure, AWS (Amazon Web Services), and Google Cloud Platform (Google Cloud Platform). This includes optimizing resources to meet business needs and proactive system monitoring to ensure high performance and reliability.

Support duties will involve resolving complex technical issues at the Tier 2 and Tier 3 levels, requiring a deep understanding of our systems and the ability to troubleshoot effectively under pressure. You will also play a crucial role in maintaining our security standards, conducting thorough assessments, and integrating best practices to safeguard our systems against emerging threats.

Your comprehensive skill set should include expertise in Microsoft SQL for database management and a basic understanding of web development to support our data and web teams. Familiarity with regulatory frameworks like FERPA will be helpful in ensuring compliance across our operations.

DUTIES AND RESPONSIBILITIES

System Management and Monitoring
System and Application Monitoring: Implement solutions to monitor the health and performance of applications and infrastructure, using tools that enable real-time analysis and alerting to prevent issues.
Data Storage Management: Manage a range of database technologies to ensure data integrity, security, and performance, including both SQL and NoSQL databases.
Plan and implement system upgrades and rollouts.

Cloud and Infrastructure Services
Cloud Infrastructure and Services: Design and manage cloud solutions on platforms like Azure, AWS, and Google Cloud Platform to create resilient, cost-efficient environments, focusing on optimal resource use and security.
Infrastructure Support and Management: Support and manage on-premises infrastructure, including server hardware and SAN solutions, ensuring efficient operation and capacity planning.
Oversee the operation, maintenance, and procedures of the company's data center, ensuring optimal efficiency and security.

Resilience and Continuity
High Availability and Disaster Recovery: Develop and manage solutions for high availability and disaster recovery to minimize disruptions and data loss, including managing failover mechanisms and backup strategies.

Automation and Scripting
Scripting and Automation: Automate deployment, management, and operational tasks using advanced scripting languages like PowerShell and Bash, including script development for automated monitoring and alerting.

Security and Compliance
Security and Compliance: Implement and manage security measures and protocols, conduct regular security audits, and oversee firewalls and intrusion detection systems to strengthen infrastructure security.

Policy and Documentation
Policy Development and Documentation: Create and document IT policies and procedures that align with strategic objectives and compliance standards, supporting clear guidelines for architectural and operational practices.

Qualifications and Skills
We are looking for a highly skilled Technology Infrastructure Specialist who excels in a variety of IT environments, with a strong grasp of both broad and specific technical competencies.

MINIMUM REQUIREMENTS:
A bachelor's degree in computer science, Information Technology, and 3 years of experience in the technical skills listed below or equivalent experience.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Technical Skills:
Database Management: Proficient in Microsoft SQL Server with capabilities in database administration, performance tuning, and recovery processes. Additional experience with PostgreSQL or MySQL is beneficial.
Scripting and Automation: Expert in PowerShell for automating deployment, configuration, and management tasks. Knowledge of Python and Bash is a plus.
Web Server and Development: Experienced in managing Microsoft IIS and familiar with web development technologies including HTML, CSS, JavaScript, and .NET.
On-prem hardware support: In a hybrid systems environment including MS Windows, Linux, VMWare, Apple OS and platforms including HCI clusters, and multi-node SAN clusters.
Virtualization and Cloud Services: Skilled in virtualization technologies like VMware or Hyper-V and cloud platforms including Azure, AWS, and Google Cloud Platform.
Network Management and Security: Proficient in configuring and managing various networking equipment, with a deep understanding of TCP/IP, VLANs, and security protocols such as SSL/TLS, IPsec, and SSH for secure communications.
Cloud and Infrastructure: Experienced in managing cloud environments with Azure, AWS, or Google Cloud Platform, focusing on secure and efficient operations.
Regulatory Compliance: Knowledgeable about FERPA and other relevant regulations, ensuring compliance across IT operations.

The ideal candidate is a dynamic generalist capable of supporting both our data management and web development teams, demonstrating innovation and critical thinking skills to enhance system performance and user experience. We value diversity and inclusion, committed to creating a supportive workplace. Learn more about our initiatives at UW Diversity Site .

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .