Overview
Hybrid
Depends on Experience
Full Time
Skills
operational readiness
change
change management
project management
release management
servicenow
Job Details
Senior Operational Readiness Coordinator
Salary: Open
Location: Chicago, IL
Hybrid: 3 days onsite, 2 days remote
*We are unable to provide sponsorship for this role*
Qualifications
- Bachelor s degree
- 7+ years of previous release, change and/or project management experience, (Solid understanding of project management principles preferred)
- 6+ years of experience and knowledge of change management principles, methodologies and tools.
- Strong analytical, problem solving and troubleshooting skills with the ability to exercise mature judgment
- Requires a broad knowledge of ServiceNow
Responsibilities
- Confirm documentation, monitors, runbooks, and NFRs are operationally sound.
- Review release gate acceptance criteria for movement of releases between stages
- Conduct impact analyses, assess change readiness and identify key stakeholders.
- Provide input, document requirements and support the design and delivery of training programs.
- Track and report issues
- Support change management at the organizational level
- Serve as an advocate for change management, communicating change management processes and procedures throughout the company and assisting teams with adoption
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