Epic Willow Application Analyst (Senior or Mid-level)

Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate

Department: Pharmacy/IS-EPIC

Location: 3600 Civic Center Blvd. Philadelphia, PA

Hours: 8hr Days (8:00AM-4:30PM, M-F | Remote Flexibility)

Job Summary- Senior Level:

Responsible for enhancing, supporting and maintaining Pharmacy applications within the UPHS health system. Responsibilities include: providing instruction on various technical topics to other Pharmacy Analyst team members, help manage application projects through the entire project life cycle while meeting project deadlines and initiatives, coordinating the development of new functionality, testing and implementing scheduled vendor releases and system upgrades and fixing system defects. Will serve as a Senior resource for other application team members on technical and functional application analysis, defining system requirements and developing logical data models using best practices for build and configuration, maintenance and data integrity. Works with cross functional teams and UPHS clients by providing education on Pharmacy system functionality and configuration of new tools to increase end user productivity within the application. Ensures system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements and procedures to all necessary internal department teams.

Responsibilities:

• Delivers customer service to IS and Pharmacy clients seamlessly across system boundaries, while ensuring safety, confidentiality & security of employee and patient data.
• Leads the education and delivery to internal team members in the utilization of functionality within the application.
• Coordinates with cross-functional team members to determine and define specific analytical and technical systems information requirements, objectives and solution sets for the enhancements and configuration of the application.
• Promptly identifies, documents and resolves problems with system functionality.
• Coordinates and adheres to strict project schedules and handles multiple assignments.
• Will communicate problems, issues and potential solutions to team members, clients, organizational administration and immediate supervisor.
• Researches and analyzes new functionality within the application to enhance practice, productivity, and operational processes for end users.
• Applies clinical knowledge and experiences as appropriate to evaluate / examine and modify build to help ensure patient safety through the application build.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Job Summary - Mid-level:

The Pharmacy Analyst will be a member of the Epic Information Services Team with the responsibility to oversee and participate in the building and maintenance of the pharmacy information system (Epic Willow) with an emphasis on patient care impact, clinical outcomes and quality improvement. The Pharmacy Analyst will serve as a clinical expert within the IS Department responsible for developing policies and procedures around the use of the pharmacy information system, the integrated medical record, as well as the prescriber order entry system. Additional responsibilities include working with cross functional teams such as pharmacy staff, application team members and clinicians in order to gain input into system design as well as providing education on system functionality to increase end user productivity within the application.

Responsibilities:

• Delivers customer service to IS and Pharmacy clients seamlessly across system boundaries, while ensuring safety, confidentiality and security of employee and patient data.
• Participants in education and delivery to internal team members in the utilization of functionality within the applications.
• Coordinates with cross-functional team members to determine and define specific analytical and technical systems requirements, objectives and solution sets for the enhancements and configuration of the application.
• Promptly identifies, documents and resolves problems within system functionality.
• Coordinates and adheres to strict project schedules and handles multiple assignments.
• Communicates problems, issues and potential solutions to team members, clients, organizational administration and immediate supervisor or lead.
• Researches and analyzes new functionality within the application to enhance practice, productivity and operational processes for end users.
• Applies clinical knowledge and experiences as appropriate to educate, examine and modify build to help ensure patient safety throughout the application build.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Education/Experience - Senior level:

• Bachelor's degree (Required), preferably in Pharmacy (Bachelor's or PharmD)
• 3+ years of Information Technology experience relative to a Pharmacy application (Required).
• Valid/Current Pharmacist License in State of primary work location (Preferred)
• Epic Willow experience (Preferred)

Skills & Abilities:

• Strong customer service orientation and ability to follow issues through to resolution.
• Ability to effectively implement and manage projects and personnel.
• Knowledge of basic hardware configurations, database management tools and query language.
• Practical Clinical experience in a Pharmacy (either Inpatient or Ambulatory) setting.
• Must be able to function as part of a team providing a high level of quality service to clients.
• Ability to troubleshoot, research and solve technically challenging problems involving integrated systems.
• Detail oriented, strong analytical, organizational, and problem solving skills required.
• Ability to analyze, diagnose, suggest and implement process changes.
• Ability to communicate clearly, and interact with all levels of healthcare personnel to include: IT management staff, consulting staff, clinicians, clinical administrators, etc.
• Clinical applications experience in either an application support or implementation role preferred.
• Strong with process improvement and project management skills.
• Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment preferred.
• Knowledge of basic hardware configurations, database management tools and query language.

Education/Experience - Mid-level:

• Bachelor's degree (Required), preferably in Pharmacy (Bachelor's or PharmD)
• 2+ years of Information Technology experience relative to a Pharmacy application (Required).
• Valid/Current Pharmacist License in State of primary work location (Preferred)
• Epic Willow experience (Preferred)

Skills & Abilities:

• Ability to troubleshoot, research and solve technically challenging problems.
• Ability to understand clinical applications.
• Ability to communicate technical information and ideas.
• Ability to communicate effectively with all levels of staff.
• Demonstrated customer service skills.
• Demonstrated interpersonal/verbal communication skills.
• Ability to troubleshoot, research and solve technically challenging problems

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.