Oracle Case Management Lead

Overview

Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 8 Month(s)
No Travel Required

Skills

Oracle Case Management
Help Desk
Functional
Configuration
solution
testing
implementation
unions
grievances
investigations
role based security design
best practices
Oracle CX Service Cloud
Oracle HCM
service request
Oracle Fusion Cloud
Redwood UI
Visual Builder Studio

Job Details

Planet Technology's client is looking for an Oracle Case Management Functional Consultant to join them on a new project. This will be an 8 month remote contract.

Those authorized to work in the United States are encouraged to apply.

 

8 month contract

Remote client EST business hours

 

Job Description

Collaborate with client to assess their case management processes for all disciplinary actions, identify future-state needs, and recommend Oracle Case Management solutions to address client requirements; key focus areas include:

  • Standardize and streamline the case management process; eliminate redundancies
  • Enable managers to be able to retrieve case details and documentation quickly from a single location; enable collaboration by multiple employees on the same case
  • Enable ability to upload documentation
  • Provide real-time view of case statuses, progress, and performance metrics
  • Develop and document functional specifications based on client requirements, and design custom solutions within the Oracle Case Management framework
  • Configure Oracle Case Management module, HR/Help Desk, and maintain configuration workbook
  • Guide client through unit, systems integration, and user acceptance testing; develop test cases and scripts accordingly
  • Collaborate with team members including project management, technical, security, change management, and training
  • Provide guidance on leading practices for case management reporting and analytics
  • Provide guidance on leading practice, role-based security design

 

Requires:

  • The ideal person should have done an Oracle Implementation and knows Case Management.
  • Helpdesk experience is a big plus
  • Exposure with Unions, Grievances, Investigations is a plus
  • Min 3-4 yrs of Functional Implementation and Configuration of Oracle Case Management
  • Oracle CX – Service Cloud Implementation experience
  • Oracle HCM – Help Desk implementation experience
  • Oracle Redwood UI / Visual Builder Studio
  • Customize / personalize the NextGen Case or Service Request pages in Oracle Fusion Cloud
  • Exposure to Groovy scripts

 

Planet Technology Enterprise is an internationally recognized IT Consulting Services firm established in 2003 with a specialty in SAP, Cloud Solutions & Big Data. We understand the marketplace and pride ourselves on serving IT candidates as individuals, not commodities. We recognize a candidate s personalized skills and can match them with both direct end clients and select consulting partners.

 

Additional Information

If you are interested, please respond to this ad with an updated resume and a summary of your skills. We look forward to hearing from you soon.

All your information will be kept confidential according to EEO guidelines.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.