Desktop Support

Overview

On Site
$20
Contract - W2

Job Details

We are seeking a motivated and skilled Desktop Support Technician for a great client in OKC. In this role, you will provide technical support to end-users, ensuring their desktop systems, hardware, and software are functioning efficiently. You will be the first line of support for troubleshooting and resolving technical issues, contributing to a smooth operational environment.

<>Key Responsibilities:

  • Technical Support: Provide first-level support for desktop-related issues via phone, email, or in-person. Diagnose and resolve hardware, software, and network problems.

  • Installation & Configuration: Set up and configure new desktops, laptops, printers, and other peripherals, ensuring they are ready for use.

  • Maintenance & Upgrades: Perform routine maintenance, updates, and upgrades on desktop systems and applications to ensure optimal performance.

  • Documentation: Maintain accurate records of support requests, solutions provided, and inventory of hardware and software. Create and update user guides and documentation.

  • User Training: Assist users in understanding and effectively using their hardware and software, providing training when necessary.

  • Collaboration: Work closely with other IT staff and departments to ensure timely resolution of issues and improve overall IT processes.

  • Problem-Solving: Identify recurring issues and suggest improvements to reduce future occurrences.

<>Qualifications:

  • Education: Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.

  • Experience: 1-3 years of experience in desktop support or a related technical support role.

  • Technical Skills: Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common desktop applications. Familiarity with hardware components and troubleshooting.

  • Communication: Strong verbal and written communication skills; ability to explain technical concepts to non-technical users.

  • Customer Service: A friendly, patient demeanor with a focus on providing excellent customer service.

  • Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications are a plus.

<>Working Conditions:
  • This position may require occasional after-hours support or travel to various office locations.
<>Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional development and training
  • A collaborative work environment with a focus on innovation

If you are passionate about technology and enjoy helping others, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.