IT Support Technician

Job#: 2041706

Job Description:

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions.
Apex has an opportunity for an IT Support Technician. For applicants who are interested in this opportunity, send your updated resume to Liz Papell, Professional Recruiter at
Here are the details:
Position: IT Support Technician
Location: New Haven, CT
Rate: Negotiable based on experience
Duration: 6-month contract-to-hire
Position Focus:
This role will provide technical user support for a moderately complex computing environment. Serves as generalist responsible for providing broad range of user support services, network, training, and computer desktop support and services to a department. Administers user and group accounts. Documents assigned systems and relevant procedures. Performs routine backup of systems and data files, performs restores as requested. Keeps abreast of current technologies. Provides computer support, escalating more complex problems to senior technical staff. Tests hardware, software, and operating systems.
Principal Responsibilities:
1. Manages a client department's complete desktop computing environment.
2. Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs.
3. Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up to date.
4. Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products.
5. Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.
6. Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications. Documents all reported problems.
7. Supports clients in the use of their desktop equipment by training users.
8. Works with others to ensure smooth integration of network and software products.
9. Analyzes, recommends, and implements work-group computing solutions to meet client department's needs.
10. Trains other support technicians.
11. Completes and documents technical projects such as the testing of hardware and software products.
12. May perform other duties as assigned.
Required Education and Experience:
Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an associate's degree; or two years of related work experience and a Bachelors degree or an equivalent combination of education and related experience.
Preferred Education and Experience:
Demonstrated experience facilitating group training, both in person and online.
Skills & Abilities:
1. Advanced proficiency with Mac OS and Windows OS. Demonstrated knowledge of at least one coding language.
2. Advanced proficiency and support of standard application packages: Microsoft Office 365
3. Advanced proficiency and support of Apple and PC hardware and iOS devices for troubleshooting and repairing miscellaneous hardware problems.
4. Strong communication and interpersonal skills. Ability to work independently and in a team. Excellent attention to detail
Additional Benefits:
For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!
EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.