Implementation Coordinator

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Technology Business Systems Consultant in Irving, TX (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months

Required Skills & Experience

• 4+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

What You Will Be Doing

• Consult on or participate in moderately complex initiatives and deliverables within Technology Business Services Consulting and contribute to large-scale planning related to Technology Business Services Consulting deliverables.
• Review and analyze moderately complex Technology Business Services Consulting challenges that require an in-depth evaluation of variable factors.
• Contribute to the resolution of moderately complex issues and consult with others to meet Technology Business Services Consulting deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.
• Collaborate with client personnel in Technology Business Services Consulting.
• Responsible for ensuring the IT Service Desk is fully prepared to support new products, migrations, and other product onboarding activities.
• Act as an implementation coordinator and manage onboarding projects, working closely with product owners, support partners, and project teams to preserve and enhance support capabilities.
• Ensure that the service desk is equipped with the necessary training materials, knowledge articles, and self-help resources to effectively support new products and minimize support volumes.
• Operational Readiness Planning: Develop and execute operational readiness plans to prepare the IT Service Desk for new product support, migrations, and other onboarding activities. Collaborate with product owners, support partners, and project teams to understand the impact of new products and ensure support requirements are met.
• Implementation Coordination: Act as the primary liaison between the IT Service Desk and project teams, coordinating the implementation of new products and migrations. Ensure that all operational aspects of new product support are addressed, including staffing, tools, and process adjustments.
• Training and Knowledge Management: Secure and coordinate the delivery of training materials to enable the IT Service Desk to effectively support new products. Collect and develop knowledge articles for agent training and self-help resources for end-users. Work with subject matter experts to ensure knowledge articles are accurate, comprehensive, and UpToDate.
• Support Preservation: Identify potential risks and challenges associated with new product support and develop strategies to mitigate them. Work with the IT Service Desk team to implement processes that preserve and enhance support capabilities during and after product onboarding.
• Stakeholder Collaboration: Engage with product owners, support partners, and other stakeholders to ensure alignment on support expectations and deliverables. Facilitate meetings and workshops to address operational readiness issues and ensure smooth transitions.
• Volume Reduction Initiatives: Analyze potential support volumes associated with new products and work proactively to reduce these volumes through training, knowledge sharing, and process improvements.
• Implement self-service options and automation to minimize the impact on the IT Service Desk.
• Continuous Improvement: Identify opportunities to improve the operational readiness process, including tools, methodologies, and communication practices. Provide feedback to product teams on how to enhance product designs to reduce support requirements.