Technical Support/Help Desk--365/DNS/TCP-IP, Hybrid

Overview

Hybrid
$24 - $24
Full Time

Skills

technical support
365
dns
tcp/ip

Job Details

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Term: Non Exempt Full Time

Location: Stoughton MA, Hybrid

Rate: 24/hr w2 + benefits/pto

Vertical: Non-Profit

Role: IT Technical Support/Help Desk MS/365/AD Stack

Seeking an Advanced Contributor - Information Technology Support Technician for our client in the non-profit sector. This role involves providing technical support across departments, maintaining and troubleshooting computer systems, network hardware, and software. The technician ensures operational efficiency through proactive problem-solving, system analysis, and collaboration with the IT team.

Responsibilities

  • Install, test, and maintain personal computing, network hardware, and software systems.
  • Perform diagnostic tests and hardware repairs.
  • Evaluate and resolve technical issues both onsite and remotely.
  • Maintain parts inventory and produce support documentation.
  • Analyze and recommend system changes to improve workflows.
  • Troubleshoot network performance and assist system administrators.
  • Complete projects with minimal supervision.

Qualifications

Education: Associate degree or equivalent experience.

Experience: 2-5 years in IT support/Help Desk roles.

Skills:

  • Strong technical knowledge of computing equipment, software, and networking.
  • Experience with TCP/IP, DNS, Active Directory.
  • Independent, self-motivated, and capable of managing tasks efficiently
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