Job Description:
Remote (candidate must be local to Indianapolis).
Candidate must currently be local to Indianapolis. Please provide current home address.
The System Administrator (Int) works in The Indiana Office of Technology (IOT), providing specialized system administration and support to the unique solutions provided and managed by the APM (Application Performance Management) Program Team.
The essential functions of this role are as follows:
Responsible for activities related to systems administration.
Assisting in aiding other staff/vendors on various projects, directing their activities, and may assist in evaluating their work.
Ensuring long-term requirements of systems operations and administration, which may include the overall systems planning.
Responsible for maintaining, administering, and configuring specialized applications and their components.
Assisting in implementing enhancements that will improve the reliability and performance of the system(s).
Responsible for testing and documenting application upgrades/updates/patches and new releases which may include some program design.
May be responsible for quality assurance reviewing of applications.
Evaluating new and existing software products.
Conferring with department management to assist in planning, organizing, and controlling the activities of assigned area(s).
May assist with project management in assigned area(s).
May provide administrative support to multiple projects or project phases.
Assisting in defining system software and hardware requirements.
Mentoring and providing guidance to new and lower-level staff.
Monitoring, troubleshooting, and reproducing issues found on incoming help tickets for applications.
Assisting in direction of incoming Help Desk requests to determine how best to aid agencies.
Acting on incoming Help Desk requests for service to prioritize resources.
Assisting in the creation of training materials for maintenance/support of specialized solutions.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned to meet the department needs.
Skill matrix: IN-IOT Systems Admin Intermediate (747951) IN-IOT Systems Admin Intermediate (747951)- skill matrix | | |
Skill | Required / Desired | # Year of Experience Required |
Proficiency in system administration principles (Monitoring, Network, Storage, Scripting) | Required | 2 |
Proficiency in Windows operating systems | Required | 2 |
Experience with Cloud Platforms i.e. Azure\AWS | Required | 2 |
Understanding of .NET frameworks | Required | 2 |
PowerShell scripting experience | Required | 2 |
Solid problem-solving, planning and organizational skills | Required | |
Strong customer service skills | Required | |
Ability to work in fast-paced environments and with minimal supervision | Required | |
Strong written, verbal, and video communication skills | Required | |
Experience with Windows Group Policy Objects | Desired | |
Experience with Windows Active Directory | Desired | |
Proficiency in monitoring applications | Desired | |
Proficiency in troubleshooting applications | Desired | |
Some C#\.NET Coding experience | Desired | |
SQL Query language experience | Desired | |
Exp with Agile methodology | Desired | |
SOP and Documentation experience | Desired | |
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