Windows Technical Lead

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Windows Technical Lead (Onsite)

• Providing Architectural support on VMware Server, security, and networking layer of IT infrastructure. Developing, maintaining, and supporting networks in NSX/NSX-T.
• Proficiency in VMware virtualization technologies including ESXi, vCenter Server, SRM, VSAN, and NSX.
• Implementation, Administration, and troubleshooting include VMware ESXi, Vcenter.
• Installation, configuration, and administration of VMware ESXi 7.X on physical servers, vSwitch and dvSwitch Management, Managing Site Recovery Manager.
• Experience in UCS, ESXi & Dell Server troubleshooting, upgrades, and firmware management.
• Experience Any of cloud computing platforms - AVS, Google Cloud Platform, AWS
• Must have in-depth knowledge on Working of Microsoft server platforms 2022, 2019, 2016, 2012R2, 2012, 2008 R2.
• Windows Servers & VMware - Monitoring and troubleshooting server performance. Troubleshooting system and server errors. Must carry out effective Root cause Analysis skills.
• Must have very good experience on printers and Windows trouble shooting, Know about the Printer mapping, - Printer Port/ Print Queue/
• Performance tuning of ESXi host. Implement Hardening on ESXi host. Experience in P2V, VMotion, and VMware virtual centre.
• Physical boxes such as HP, DELL Lenovo (ILOs. Xclarity, iDRAC) Hardware hands-on experience (boot problems, blue screens, raid controller - Faulty disks, RCAs on hardware failures).
• TCP/IP, Routing Principles, Firewall Rules, DNS, troubleshooting packet loss/latency issues.
• Citrix XenApp.
• Must have good knowledge on storage concepts, remote Storage (SAN, NAS).
• Patch Management, Vulnerability Remediation and need to have knowledge on SCCM.
• Must establish a very good automations skills and ability to create scripts or execute commands remotely against one or more servers by PowerShell or any.
• Candidate must be a well-organized, process-oriented, and technically proficient in both systems administration and effective Team Management.
• Expertise in Capacity Management.
• Good documentations skills - Document system configurations, procedures, and troubleshooting guides, topologies, and diagram, explain and plan for future upgrades.
• ServiceNow or similar service management system.
• Must have in-depth knowledge of ITIL and IT service management principles - Change, incident, and problem management.
• Knowledge in Dynatrace or any of APM tools, Commvault, IBM cloud, good to have - OpenShift.
• Knowledge on F5 or any other load balancer, Infoblox or any other DNS tools.
• Must have experience on handling any major projects, upgrades, Migrations and driven the team.

Responsibilities-

• Experience in people management and team management.
• To manage the daily support and operations of Windows operating systems, web servers, VMware.
• Manage the Team in Shift to ensure prompt resolution of issues on Windows Infrastructure.
• Serve as a liaison between Project, infrastructure, management, and clients to guarantee smooth and timely delivery of new infrastructure implementation.
• Project management and reporting on team activities to ensure the timely communication and delivery of tasks, projects, and resolution to issues.
• Experience in assisting to full fill any of technical gaps.
• Excellent interpersonal skills and ability to motivate staff and communicate confidently with all levels of management.
• Should be able to guide the BAU Team and provide necessary trainings.
• Collaborate with cross-functional teams to ensure timely delivery of projects.

Good to Have -

• IIS server management, Certificate Management Skills, Hands on experience on SSL configuration
• Install, configure, and maintain IIS web servers and related software - Manage and deploy web applications and updates on IIS servers.
• Install and configure .NET Applications in Microsoft IIS, analyze log files, and diagnose web Server problems.