Systems Administrator - II

Location: San Diego, CA
Salary: $40.00 USD Hourly - $45.00 USD Hourly
Description:
Role: Technical Subject Matter Expert

Targeted Years of Experience

• 3-5 years

Location

• San Diego, CA only

Working Model

• Hybrid Schedule:

• WFH: Mon, Thurs, Fri

• In Office: Tues, Wed

Responsibilities

• Technical Subject Matter Expertise:

• Guide business stakeholders through highly technical elements of the sales/support processes.

• Address complex product configurations, CRM consolidation defects, 1ERP workstreams, address validations, and VES approvals.

• Sales Ops Technical Consulting:

• Translate Sales requests into technical funnels with appropriate documentation.

• Convert requests into complete user stories and provide business consulting on next steps.

• System Administration, Licensing, & Documentation:

• Modify system architecture and govern Sales Operations and Sales technologies.

• Fulfill license requirements for Sales and maintain license counts.

Applications to Administer

• Gainsight (Highly preferred)
• Gong
• Ambition
• Salesloft
• LeanData
• Reprise
• Valuecore
• Conga
• Plauti
• Zencraft
• DocuSign
• NICE CXone
• NICE Nexidia
• Other applications integrated with Salesforce

General Responsibilities

• Diagnose hardware and software problems, replace defective components.
• Perform data backups and disaster recovery operations.
• Install, maintain, and administer computer networks, hardware, systems software, applications software, and configurations.
• Plan, coordinate, and implement network security measures.
• Monitor computer systems and network performance.
• Perform routine network startup and shutdown procedures.
• Add and remove network access.
• Maintain an inventory of parts for repair needs.

Basic Qualifications

• Strong technical acumen and experience with Sales Enablement and Customer Success tools and systems.
• Knowledge of industry trends for sales tools and database strategies.
• Ability to identify root causes of problems and act effectively.
• General knowledge of Google Suite (Sheets, Docs, & Slides).
• Mandatory experience with Salesforce as a user; admin experience desirable.
• Inquisitive mindset to improve the sales cycle.
• Ability to work autonomously and make impactful business decisions.
• Expertise in various software applications and business acumen to apply them to business problems.

Preferred Qualifications

• Bachelor's Degree preferred.
• Familiarity with the Agile framework.
• Understanding of SaaS business processes and experience in implementing technical or project management solutions.
• Regular interaction with Sales and Customer Success Directors, Associate Directors, Enablement & Operations Leaders, Marketing, Strategy, Legal, Finance, IT, Business Intelligence, Program Management, and Sales Compensation leadership.
• Ability to see the big picture and potential risks of system interactions.

Education and Certifications

• Education: Bachelor's Degree or better
• Certifications: Salesforce Administrator or better desired

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Contact:

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