Overview
On Site
$40,000 - $60,000
Contract - Independent
Contract - W2
Contract - 3 Month(s)
Skills
AV
Laptop
Help desk
Microsoft Operating Systems
Operating systems
Remote Support
Job Details
- Good Experience in Mac Support
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and
- Microsoft Office 2010 & authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
- Asset Management.
- Candidate Required Minimum Qualifications and Skills
- Demonstrate competent experience based on the job description above.
- Desired CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 24 months years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Client anti-virus & encryption solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem- solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA s.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
- In addition, the Band 2 Technician will mentor and assist Band 1 & 0 technicians in their work and provide
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