Field Technician / Warehouse

This requires the ability to understand and follow simple to moderately complex processes and work instructions.  A moderate amount of physical activity (e.g. lifting, moving, and stacking equipment) is also required of this role.  This is not solely a “sit behind a desk and work on a computer” type roles.  In addition, the roles in the areas require direct interaction with the customer’s end users – via e-mail, phone or in person - so communication and soft skills are critical. 

$23/hour, 40 hours per week, W2.

The below tasks and processes are expected for this role:
 IMACD:  Coordinate with end users to deliver/install their IT equipment; monitor the IMACD ServiceNow queue to ensure timely fulfillment of end user requests for new or replacement IT equipment.
Staging:  Set up compute devices with an operating system and applications per build type.  Coordinate with fulfillment teams once devices are ready to be deployed.
Moves:  Move end user peripherals (monitors, keyboards, mice, and docking stations) from the warehouse to work areas in the building and set them up.  Inspect a floor plate to ensure all the desks are equipped and the equipment is set-up and connected properly.
Destaging:  Receive, unpack, and scan equipment received from FedEx, the Regional Offices and/or dropped off by local IT resources; execute BIOS wipe on desktops and laptops; power on and test monitors.
Warehouse:  Move, store, organize, and scan IT equipment in the warehouse and ensure an accurate inventory is kept of serialized assets and consumable items.
 
Skills/Qualities/Attributes:

• Ability to follow simple to moderately complex work instructions
• Use of a handheld barcode scanner
• Attention to detail – pay attention and do it right the first time
• Able and willing to perform physical tasks
• Use of a pallet jack
• Candidates do need to be able to use a computer and applications like ServiceNow