Data Center Storage Engineer L2

Milestone is seeking a Data Center Storage Engineer L2 with strong communications, problem-solving and technical skills to help with day-to-day hardware deployment and repair systems operations. As part of the Infrastructure Data Storage management team, you will work onsite in our Bluffdale Utah based local data center, Monday through Friday 7a to 4p local time. You will interface directly with the data center operations team to provide post-hardware repair support and ensure that hardware is validated and returned to the production fleet. As an autonomous, proactive individual, you will be required to take initiative and demonstrate leadership, representing the Infrastructure and Shared Services (ISS) team in the data center.

How You Will Make an Impact:

Strong hands-on working knowledge of Linux

Working knowledge of Windows administration

Understanding of networking, storage, and server hardware infrastructure

Familiar experience with hardware from vendors like Hitachi, NetApp, Pure Storage, Arista Cisco, Brocade, and Supermicro

Managing your Jira ticket queue, troubleshooting hardware failure issues, applying appropriate repair steps, and validating hardware to send them back out to the production fleet

Communicate extensively with datacenter operations teams working hand in hand resolving hardware issues

Deploying, troubleshooting, repairing, and ensuring the server fleet is operating at its maximum capacity

Proactively monitor data storage utilization, I/O capacities and alerts

Create and maintain monitors for existing data stores

Participate in business hours on-call for storage related alerts and escalations

Perform code reviews for bugs; identify code related problems in automated validation processes; implement resolutions where feasible and creating tickets (ServiceNOW and Jira)

Maintain and contribute technical documentation, troubleshooting manuals and run books to an internal wiki

Continuously review, learn, and understand internal services and tools that apply to our IT workflows

Provide mentoring and training when necessary to DC Operations teams

Resourcefulness and problem-solving aptitude

Required Skills and Experience:

Computer Science, Computer Hardware Engineering education, or at least 1 to 3 years in the industry

Ability to explain complicated hardware issues, hardware configurations and BIOS configurations

Experience scripting with Python or Ansible programing

Familiarity with automated booting in a linux environment

Familiarity with automation tools (i.e. Jenkins, Docker, etc)

Familiarity with Google Suite

Familiarity with VMWare/ESXi

Fantastic problem-solving skills, especially related to server, storage, and network hardware

Proven experience as a Linux Sysadmin

Proven experience in a Data Center

Excellent interpersonal and teamwork skills

Good written and verbal communication skills

Must be detail-oriented and a well-organized self-starter

Ability to take ownership of issues that arise from various hardware and software problems and follow them to resolution

Knowledge of computer applications preferably with Slack, Teams, Jira, Google Workspace, and Microsoft Office Products

Able to safely lift and move a minimum of fifty (50) pounds

Able to work onsite in our Utah based local datacenter, Monday through Friday 7a to 4p local time

Preferred Qualifications: