Batch Operations Technician

NC FAST requires two Batch Operations Technicians to support daily batch operations requirements for NC FAST Operations and Maintenance.

The NC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables within enterprise batch processing of the NC FAST system s batch architecture. This position primarily works outside of standard business hours to support overnight batch operations and will be scheduled for significant overnight work.

This position will provide production operations support by performing and monitoring batch execution, verifying results, and participating and supporting all nightly production operations environments that consist of multiple servers, batch mode processing and execution of client specific production cycles. This role performs first level analysis of all data interface processing exceptions, logs, and escalates unresolved specific issues and problems for resolution following defined on call support paths.
resolve errors and escalates items as necessary by working with functional teams to drive timely analysis and solutions to meet the Application s service level objectives. This position also helps the batch monitoring Team to support the batch operations of assigned applications by analyzing production workflows, making recommendations to improve job schedule performance, providing rapid support during outages, and providing workload automation forecasts. Other tasks include working with the technology design team to provide support to ensure that the backup and recovery systems are providing the service necessary to meet our service level agreement (SLA) for business continuity, and working with application support teams and business owners to determine acceptable levels of service and help develop the incident management procedures.

Skill:

Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries.
Experience with batch operations, job scheduling and monitoring tools.
Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams.
Experience working with internal teams to identify opportunities to improve the product and customer experience.
Demonstrated experience documenting processes and procedures as required.
Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows.
Experience with relational database skills, Basic SQL programming
Experience running shell scripts on a UNIX or similar environment; and reviewing log files.
Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving.
Ability to communicate effectively in both oral and written formats.