Senior Field Engineer

The Senior Field Engineer provides a high level of in-person customer service implementing, maintaining, resolving technical issues, supporting, and optimizing all customer workstation and server hardware, software, and network equipment and connectivity.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Responsible for working through our ticketing system to configure, implement, monitor, manage, and support all clients IT environments.

4-8 years server, storage, networking, and security experience.

Experience with server virtualization such as Microsoft Hyper-V and VMware.

Strong background with Microsoft products (Azure, Active Directory, 365, Exchange, Intune).

Requires minimal supervision and works with large scope, more complex issues and projects.

This is a coaching/mentoring role for Analysts and Engineers.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge: This position requires 4-8 years of experience. Degree in field of computer science preferred. Industry certifications such as Microsoft, CompTIA, Cisco and other is a plus.
2. Skills: Must be customer service focused. Must also possess excellent written and oral communication skills. Highly self-motivated and directed.
3. Abilities: Must collaborate with peers to problem solve and find the best solution and outcomes Proven analytical and problem-solving abilities. Must have ability to meet deadlines.

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off immediately available upon hire

Vision insurance

Hybrid Schedule

Job Type: Full-time