Procedure and Documentation Analyst - Banking Domain

AVA Consulting is seeking a Procedure and Documentation Analyst - Banking Domain

Location: Henderson, NV (Hybrid Role)

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Company Background: Our client, a major employer in the area, is looking for a Procedure and Documentation Analyst to be part of its team in its North American operations.

Job Description:

• Client is looking for a candidate who should be able to learn and understand the work quickly and can perform the tasks with minimal assistance. Someone who can do some research by themselves on a regular basis and take notes.

Duties and Responsibilities:

• Partner with Operations Managers and Subject Matter Experts (SME) to ensure that policies, procedures, user guides and process flows accurately reflect required information and that supporting documents are in alignment.
• Analyze business processes to determine documentation requirements, ensuring written content is consistent, concise and follows a logical flow
• Create new operational user guides and procedures from multiple resources, including but not limited to, regulatory guidance, documentation provided by the business units, SME interviews, process mapping, end user systems, new business operating models, partner fulfillment vendor sources, and other types of material.
• Once changes to policies, procedures, and user guides are approved, work with responsible person to ensure updates are posted to the on-line document library and updates are communicated to bank employees.
• As needs arise, may work on other related projects within the Operations areas of the bank.
• Manage the electronic publication of policies, procedures and guidelines to the bank's SharePoint site and provide monthly updates of activity in this area for reporting of overall department productivity.
• Create documents that comply with Client standards on language, writing style, structure, and format.
• Participate in project teams and make recommendations on the types of documents and information necessary to achieve business goals.
• Complete regulatory compliance and other training as assigned.

Requirements:

• Bachelor's degree in English, Business, or other applicable field of study.
• Knowledge of various areas of banking or financial services operations, including mortgage and commercial lending, deposit operations, and a strong understanding of consumer banking regulations.
• Timeline management/ability to perform comfortably in a fast-paced, deadline-oriented work environment to meet required deliverables.
• Excellent writing and communication skills, including the ability to listen and observe.
• Detail and process-oriented
• Technical proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, Teams.
• Project management is an asset.
• Experience in creating forms is an asset.
• Knowledge of Lucid Chart is an asset.

NOTE: Interested Candidates can apply by sending their Updated Resume and Contact Details.

Ron Tolson

AVA Consulting

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