Active Directory Administrator

Position Summary:

The successful candidate will be part of an Enterprise AD Support Team supporting over 265,000 user accounts and 140,000 computer accounts across several AD domains on government-operated networks. The services that the AD Support Team supports in AD include accounts and group management; security configuration of the AD infrastructure; Domain Name Service (DNS); Dynamic Host Configuration Protocol (DHCP); Distributed File System (DFS) Replication services; Group Policy Objects (GPOs); and other directory services technologies as applicable.

The candidate will provide Tier III level AD support and the position requires knowledge of the Microsoft (MS) Windows Server Operating System and relevant AD applications (such as Lync, System Center Suite, and Exchange). The underlying infrastructure consists of both physical servers and VMware-based servers and requires knowledge of VMware Virtualization and VMware vCloud to perform the specialized Enterprise Directory and Messaging (EDM) AD tasks.

Clearance Eligibility: Active DoD Top Secret w/SSBI

Salary: The salary offered will depend on education, certifications, length and relevance of work history, and professional experience.

DUTIES AND RESPONSIBILITIES:

• Maintain the overall health of technologies associated with AD and internal Domain Name System (DNS).
• Resolve AD tickets escalated from the service desk to include completing the associated administrative activities and providing a weekly status report.
• Coordinate incident tickets between Tier II and III sections, as well as other sections as required.
• Provide documentation, guidance, and instruction to Tier II and service desks for handling standard AD-related incidents, work orders, and service requests.
• Provide AD Service Desk Resolution Reports documentation to the service desk on the procedures for completing the task.
• Submit and execute AD-related Request for Change tasks.
• Monitor the system availability and performance of AD with government-provided event management tools, and take corrective action with regard to incidents that lower the health of AD.
• Provide project support for AD-related technologies.
• Coordinate with the Engineering Team and other sections on AD-related issues.
• Support change management process, submit requests through the Change Approval Board, and participate in Change Review Boards.
• Escalate product issues to third-party product vendors upon government approval. Implement monitoring tool thresholds and conduct proactive event remediation.
• Provide analysis and remediation for Defense Information Systems Agency (DISA) Security Technical Implementation Guidelines (STIG) for all responsible technologies in preparation for the annual Commanders Cyber Readiness Inspections (CCRI).

COMPETENCIES:

• Good communication and interpersonal skills
• Ability to follow policies and procedures
• Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions
• Aptitude to address negative situations and positively resolve them.

Education and Certification Requirements:

• DoD 8580 IAT III (CASP+CE, CCNP Security, CISA, GCIH, GCED, or CISSP (or Associate)
• Professional level certification, i.e., MCSA Windows Server 2012/2016/2019, MCSE Core Infrastructure, MS Windows Server Hybrid Administrator

Background and Experience:

• 7+ years of related experience
• Firewall, Demilitarized Zone (DMZ) experience configuring, certificate configuring; troubleshooting
• Experience with PowerShell commands needed to manage AD features, roles, mailboxes, performance, and troubleshooting
• Experience identifying the need for any AD system reconfigurations (minor or significant)
• Experience maintaining policies, procedures, and training plans for AD system administration and appropriate use
• Experience in building, tuning, and maintaining servers in an enterprise environment.
• Experience troubleshooting server performance issues using native MS Windows Server tools and utilities
• Strong experience with AD 2012/2016/2019, planning, deploying, and migration, including experience with mailbox server failover and cluster management
• Extensive knowledge of AD architecture databases and logs, mail routing, and protocol support.
• Thorough working knowledge of MS Windows Server 2012/2016/2019

Required Technical Skills:

• Ability to evaluate the need for any messaging system reconfigurations (minor or significant)
• Ability to maintain policies, procedures, and training plans for messaging system administration and appropriate use
• Thorough working knowledge of MS Windows Server 2012/2016/2019
• Thorough working knowledge of AD as it relates to enterprise technologies
• Ability to identify and troubleshoot server performance issues using native MS Windows Server tools and utilities
• Maintain a forward-looking posture and work with management to plan for future upgrades, including AD migration to the newer versions

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• General office environment. Work is generally sedentary but may require movement about the office for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
• Contractor site with 0-10% travel possible
• Possible off-hours work to support releases and outages
• Occasional movement of small articles up to 10lbs
• Must be able to remain in a stationary position 50% of the time
• Continually operates a computer and other office productivity machinery
• Occasionally required to move self in different positions to accomplish tasks in various environments including tight and confined spaces
• Continually required to communicate information and ideas so others will understand
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity Veterans/Disabled