Cisco Voice Engineer - onsite NY

Seeking a Voice Engineer who can contribute to building a technical infrastructure for digital transformation purposes by working on complex projects that involve planning, designing, and installing devices and applications; as well as providing Level 3 technical support solutions for voice and video information technology.

RESPONSIBILITIES WILL INCLUDE:

• Ensure that the enterprise voice communications network is working and reliable.
• Must be able to troubleshoot issues if voice network goes down. 
• Installation, maintenance, and management of all voice equipment (voice servers, gateways, PBX switches, phones, circuits, wiring, servers, backup systems, voice network management and diagnostic tools.
• Plan and implement enterprise unified communications-based projects.
• Mentor as well as train junior engineers and technicians.
• Design and develop Cisco unified communication architectural enhancements; troubleshoot unified communication issues; create functional and technical design documentation and establish standards to correspond to engineering specifications and industry best practices.
• Partner with vendors, clients, carriers, and technical staff on VoIP implementation, optimization, security and ongoing management, including but not limited to troubleshooting infrastructure and services counting.
• Safeguard overall technical capabilities, stability and performance.
• Provide recommendations related to the design and implementation of VoIP enhancements.
• Produce and maintain all necessary technical documentation; guarantee all work activity is accurately documented in our tracking systems.

SKILLS, EDUCATION, EXPERIENCE should include:

• CCNA Voice, CCNP Voice, or CCIE Collaboration certifications are highly preferred.
• 6+ years working on technologies such VOIP, Call Manager, Unity and voice gateways.
• 5 + years implementing Voice solutions.
• 5 + years designing domestic call routing on Cisco VG, CME, CUE, and CCM.
• 5+ years supporting contact center
• 5+ years of experience with Voice Cloud Technologies
• 5+ years of experience with WEBEX Video Conferencing technologies
• Solid background in network administration and architecture.
• Demonstrated experience writing voice and network security policies, standards, and procedures as well as utilizing network analysis tools to determine root cause of voice problems.
• Voice recording integration with third-party solutions.
• Low-level design details for the unified communications solutions.
• Basic LAN and WAN network routing and switching.
• QOS policies across enterprise for data, voice and video solutions.
• Must have experience with disaster recovery plans and related technologies.
• Ability to work a flexible schedule, available after hours and weekends as needed and willing to work on-call rotation
• Available to travel locally up to 25% of time.