ServiceNow Documentation and Training Specialist

Job Title: ServiceNow Documentation and Training Specialist

Location: Remote

Contract Duration: 2-3 Months (Potential for Extension)

Overview:

We are seeking a ServiceNow Documentation and Training Specialist to assist with creating comprehensive documentation and training materials for our client s ServiceNow platform. This role involves working closely with various teams to develop operational documentation that supports the platform's effective use and management. While this is initially a short-term contract (2-3 months), there is potential for extension as other teams may require similar support.

Key Responsibilities:

• Develop clear, concise, and comprehensive documentation for ServiceNow processes, procedures, and best practices.
• Create training materials, user guides, and reference documents to support the onboarding and education of end-users and administrators.
• Collaborate with technical teams to gather information, understand workflows, and document detailed operational procedures.
• Ensure all documentation is aligned with organizational standards and is easily accessible to relevant stakeholders.
• Conduct training sessions and workshops for end-users and administrators as needed.
• Review and update existing documentation to ensure it is up-to-date and reflective of current processes.
• Work closely with other teams to identify additional documentation needs and provide support as required.