Help Desk Specialist II

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at for more information.

D.R. Horton, Inc. is currently looking for an Help Desk Specialist II. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues
• Research and resolve intermediate network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
• Document and track the details of the issue, status and resolution using the help desk tracking application
• Administer user accounts for Microsoft and other applications
• Provide executive support
• Provide suggestions and revisions of technical documentation
• Work on special projects ensuring that deadlines are meet
• Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
• Perform end user computer refreshes
• Complete work orders, fully documenting each step of the troubleshooting process
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Aid with division office moves
• Fill-in for division IT personnel on an as-needed basis
• Provides technical training to peers on an as-needed basis
• Ability to work on-call rotation
• Ability to work overtime
• Ability to travel overnight

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED)
• Four to Seven years related experience and/or training in an IT support environment
• Must have Intermediate knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version
• Experience with VNC, Cisco AnyConnect, or other remote connectivity software
• Must be able to troubleshoot all aspects of computer components
• Experience replacing basic components of various makes and models of system and printer hardware
• Windows/Android/Apple phone support experience
• Ability to adapt to a constantly changing environment
• Possess strong interpersonal, written and verbal communication skills
• Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH applications
• Proficiency with MS Office and email
• Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. The employee is frequently required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and ability to adjust focus
• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock
• Work in an environment where the noise level is generally moderate

Preferred Qualifications

• CompTIA A+, Network+, CCNA, CCNE, Microsoft Certifications, ITIL or similar certification a plus
• Project Management experience a plus

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Vision and Dental
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life Insurance
• Vacation, Sick, Personal Time and Company Holidays

Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeople2

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