Overview
On Site
USD 70,000.00 - 90,000.00 per year
Full Time
Skills
Help Desk
Leadership
Technical Support
Servers
Research
Documentation
Knowledge Base
Management
Android Development
Cisco
Citrix
Microsoft Technologies
Active Directory
Computer Hardware
Configuration Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are in search of a Help Desk Analyst to join our team in the legal industry, located in Pittsburgh, Pennsylvania. This role involves providing technical support as part of our IT Technical Support Team, serving as the first point of contact for all user support requests. Your responsibilities will include managing time, tickets, and workload under the direction of leadership, documenting request status and resolution activities, and providing exceptional support in person, via Teams/phone, and email as appropriate.
Responsibilities
Serve as the initial point of contact for all user support requests, both on-site and remote.
Handle complex technical issues related to software, hardware, peripheral devices, servers, networks, and other applications.
Respond to all technical inquiries using diagnostic tools and a fundamental understanding of systems and applications.
Communicate with employees or other stakeholders regarding the status of the problem until it is resolved.
Escalate unresolved or complex issues to other members of the IT Team.
Conduct proactive research on products for new releases, updates, and accurate technical information to identify innovative solutions that increase service and efficiencies.
Prepare, maintain, and update documentation relating to technical configurations.
Create and maintain How-To and Knowledge Base articles for both the internal IT team and employees.
Manage special projects as requested and perform tasks related to the completion of those projects.
Provide on-call rotation to support after normal business hours.
Requirements
Proficiency in Android Development
Skilled in working with Cisco Technologies
Experience with Citrix Technologies
Ability to operate and troubleshoot Mac Computers
Knowledgeable in Microsoft software and systems
Familiarity with Active Directory
Proficient in handling and troubleshooting Apple Devices
Understanding of Computer Hardware
Experience in Configuration Management
Ability to handle Deployments effectively
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are in search of a Help Desk Analyst to join our team in the legal industry, located in Pittsburgh, Pennsylvania. This role involves providing technical support as part of our IT Technical Support Team, serving as the first point of contact for all user support requests. Your responsibilities will include managing time, tickets, and workload under the direction of leadership, documenting request status and resolution activities, and providing exceptional support in person, via Teams/phone, and email as appropriate.
Responsibilities
Serve as the initial point of contact for all user support requests, both on-site and remote.
Handle complex technical issues related to software, hardware, peripheral devices, servers, networks, and other applications.
Respond to all technical inquiries using diagnostic tools and a fundamental understanding of systems and applications.
Communicate with employees or other stakeholders regarding the status of the problem until it is resolved.
Escalate unresolved or complex issues to other members of the IT Team.
Conduct proactive research on products for new releases, updates, and accurate technical information to identify innovative solutions that increase service and efficiencies.
Prepare, maintain, and update documentation relating to technical configurations.
Create and maintain How-To and Knowledge Base articles for both the internal IT team and employees.
Manage special projects as requested and perform tasks related to the completion of those projects.
Provide on-call rotation to support after normal business hours.
Requirements
Proficiency in Android Development
Skilled in working with Cisco Technologies
Experience with Citrix Technologies
Ability to operate and troubleshoot Mac Computers
Knowledgeable in Microsoft software and systems
Familiarity with Active Directory
Proficient in handling and troubleshooting Apple Devices
Understanding of Computer Hardware
Experience in Configuration Management
Ability to handle Deployments effectively
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.